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Reservations Agent

4 months ago

Riverside, United States The Mission Inn Hotel and Spa Full time

The Mission Inn Hotel & Spa is seeks Reservations Agents

**Job Overview**:
Provide timely and professional reservations services in accordance with established scripting and standards.

**Duties and Responsibilities**:

- Assist is supervising the reservations function; ensure staff is properly trained including reservations systems, service expectations, hotel facilities and services, local directions, etc.
- Up-sell room where possible.
- Monitor and process cancellations, revisions and information updates on changes; process guest reservation requests within the reservations system.
- Stay informed of current rates, rate changes and all promotions; assist in rooms forecasting. Complete daily logs to record the number of bookings and cancellations.
- Complete records and reports in regard to room availability and guest room commitments; forecast weekly occupancy and rate.
- Follow procedures for maintaining historical records of reservations arrivals, cancellations and denials to assist in formulating future reservations estimates.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Assist guests regarding restaurant menu items in an informative and helpful way and have full knowledge of beverage lists
- May assist with other duties as assigned.

**Qualifications and Requirements**:

- High School diploma or equivalent plus one year experience in a supervisory role.
- Must speak fluent English. Other languages preferred.
- Use of a keyboard and computer
- May be required to work nights, weekends, and/or holidays and extended hours during the FOL season.

**Physical Requirements**:

- Frequently sitting
- Occasionally standing up and moving about the facility
- Occasionally handling objects and equipment
- Occasionally bending, stooping, kneeling
- Carrying or lifting items weighing up to 25 pounds

**Other**:

- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities and basic math skills are utilized often completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
- Problem solving, reasoning, motivating, organizational and training abilities are used often.

**Company Detail**:
Compensation & Benefits Details: An employee’s pay may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution, and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. The salary range is what we believe to be the range of possible compensation for this role at the time of this posting and may be modified in the future. **Note**: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law, regulations, or relevant ordinances.

We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, and a 401(k) Plan.

**Job Type**: Part-time

Pay: $18.00 per hour

Schedule:

- 4 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed

Work setting:

- In-person

Work Location: In person