Land Rover Service Advisor

3 days ago

Rockville, United States Independent Land Rover Specialists Full time

Independent Land Rover Specialists is looking for “A” players We are growing, and are looking for top level talent to join our team. High on our list is a Service Advisor that shows the potential of becoming a Service Manager when given the opportunity. Is that you? Check us out

“At Independent we provide our customers with an ownership experience that is unparalleled in service, expertise, and passion for the Land Rover lifestyle. We do this by exhibiting our core values every day - Transparency, Community, Expertise, Passion and Results”

**Position Summary**

The Service Advisor is responsible for helping customers understand what their vehicle’s needs are and to provide them with cost estimates for needed services in an ethical and efficient manner.

Ultimately, a successful Service Advisor will be the main contact point for our customers, and provide them with what their vehicles need and keep them updated throughout the process to maintain a relationship based on trust and transparency.

**About Us**

At Independent Land Rover Specialists we provide our customers with an ownership experience that is unparalleled in service, expertise, and passion for the Land Rover lifestyle. We do this by honoring our core values throughout our customer interactions as well as our hiring process. We are transparent through everything, a community of enthusiasts, experts in our field, passionate about what we do, and provide quality & dependable results.

**Objectives**
- Maintain a professional appearance & a positive attitude
- Perform opening and closing procedures
- Maintain clean & presentable parking lot, front office, customer area & restroom
- Attend all daily/weekly/monthly/quarterly shop meetings
- Answers phone calls and handles customer inquiries and complaints expeditiously and in an ethical manner
- Schedules service appointments and performs appointment confirmations
- Establishes and maintains good working relationships with customers to encourage repeat and referral business
- Ensures that all customers are greeted promptly, performs check-in & check-out process
- Ensures that all customer communication (whether in person, by phone, or electronic) is professionally courteous and inviting
- Builds estimates and reviews findings with customers.
- Coordinates with vendors for parts pricing, ordering and returns
- Informs repair technicians of time allowances on each repair order.
- Monitors workflow through the shop to ensure customer promise times are met
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality
- Coordinates with other businesses to sublet services to meet customer needs
- Schedules next service or maintenance appointments at checkout, and records all declined and recommended services in POS
- Files as needed
- Participates in all training programs that are made available
- Performing other tasks and errands related to the position as assigned by the Owner, General Manager and/or Service Manager

**Competencies**
- Ability to read, write, and interpret documents such as reports, safety rules, operating and maintenance instructions, business correspondence and procedure manuals
- Ability to speak effectively before groups of customers or employees of the organization
- Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, rates, ratios, percentages, area, circumference and volume and interpret graphs
- Ability to use office tools and equipment such as computers, printers, telephones and any other general office equipment needed to perform daily operations

**Education, Certifications & Experience**
- Two or more years related experience and/or training; or equivalent combination of education and experience
- Valid government issued driver’s license
- ASE, Customer Service & Sales certifications preferred but not required

**Physical Requirements**
- Must be able to lift, pull or push heavy objects
- Must be able to endure prolonged periods of sitting or standing

**Commitment to Diversity**

**Benefits**
- $80k-$120k+ annually depending on performance & experience/skill level
- 6 major holidays paid per year
- 2-4 weeks of vacation/PTO depending on tenure
- 5 Day work week only, Monday through Friday 8am-5pm
- Group health insurance plan with $500 employer contribution per month
- Convenient work location off of Route 355, steps from North Bethesda metro station and minutes from Routes 495 & 270
- Fun & Friendly work environment, with supportive and encouraging management
- Opportunity to learn and grow, all have a chance to move up if willing to go for it

Pay: $80,000.00 - $120,000.00 pe

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