Sales Associate

3 days ago

Charlestown, United States Ace Hardware Full time

We are seeking outgoing, friendly, and helpful team members to welcome and assist customers. Previous hardware

experience is a plus but not a requirement as we provide extensive training.

At Holmes Ace Hardware, we’re independently owned and operated so helping our community is our number one priority.

Make an impact in the community by helping your neighbors with their projects while working in a fast-paced and fun

environment. Our mission is to go the extra mile for our customers and build a team that has the same attitude

Holmes Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment. Ace goes beyond hardware: build a

future, a purpose, and a community with us.

**Work/life balance**:
This position is with a team that respects your life outside of work. We believe in earning your trust through clear

communication. We schedule two weeks in advance, working with you so you can plan.

**Learn and grow with us**:

- Are you a hardware hero? Bring your knowledge and we’ll teach you something new.
- Have a helpful attitude? We’ll train you on hardware know-how that builds life skills.
- We train you from day one and the opportunities don’t stop there.

**What to expect**:

- You’ll work directly with customers welcoming them and helping them find everything necessary to complete their project in one trip.
- Like working in a fast-paced and fun environment? We are high energy so time will fly.
- You’ll be on your feet for most of your shift
- You must lift 25 to 30 lbs.

Upholds the Core Values as determined by the management team. Primary responsibility for all positions with Holmes Ace Hardware is to Amaze Every Customer Every Time. Floor associates are responsible for engaging the customer, determining their needs and projecting requirements.

Essential

**Responsibilities**:

- Help unload incoming trucks and put away merchandise (as arranged by management). Maintain your assigned department: Keep clean, organized and fully stocked.
- Execute the daily operational, day-to-day goals and priorities assigned by store management displaying a “Speed is Life” attitude. Move with a sense of urgency while paying attention to the details.
- Cooperate with others and work well as part of a retail team, for example actively participate in daily huddle meetings, share ideas for improvement with management.
- Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc.
- Restock merchandise displays as needed, watch end caps and side wings.
- Handle special orders for all non-stock items. It always takes two associates to say “No.” Never tell a customer no without checking with the assistant manager or store manager.
- Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting. Excellent customer service and interaction prevents shoplifting.
- Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.
- When you are not with a customer or cleaning, stand in a main aisle to get the best view of customers coming into your department. Walk up and down the main aisles to be sure customers are being assisted in all departments. Avoid personal conversations with co-workers on the floor.
- Serve Customers in assigned departments, or storewide, and provide needed advice or information, greet customers as soon as you encounter them.
- Demonstrate the S.A.L.E.S. process.
- Actively participate in store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.).
- Assist Customers with simple complaints/concerns; get a manager involved with problems as needed.
- Use the Five Foot Rule - greet and/or acknowledge all customers within five feet of you all the time.
- Always be polite and attentive to customers. Make eye contact and smile. Do not avoid customers.
- Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s) and use the Magic Question.
- Maintain awareness of all promotions and advertisement so you can tell customers about special sales.
- Always wear your radio and headset in order to effectively communicate with other associates or management.
- Respond to Customer Coordinator questions as needed.
- Assist customers with large or heavy items as needed.
- Offer customers a red basket for their shopping use.
- Assist in the training and development of peers.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- Able to communicate professionally with customers and team members.
- Skilled at providing prompt, friendly and attentive customer service.
- Strong organizational skills with a passion for details.
- Willing to learn all areas of the store and help train others.
- Proven track record of being a team player.
- Knowledge and experience of various departments is strongly desired.
- A continuous pattern of regular and prompt attendance is required.
- Availability must be flexibl

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