UI Professional V-internal Only
3 weeks ago
**Introduction**:
**GRADE**:
16
**LOCATION OF POSITION**:
Cumberland, Maryland
Towson, Maryland
College Park, Maryland
**Main Purpose of Job**:
**POSITION DUTIES**:
- Coordinate, review, and lead the effort and work of a unit comprised of UI Professionals responsible for taking and processing claims, answering claimant questions, conducting fact-finding interviews and completing non-monetary determinations in accordance with established guidelines.
- Provide feedback, guidance, and training to UI Professionals in current, complex departmental policies, procedures, and programs to ensure all internal and external goals are met; ensure a satisfactory level of efficiency.
- Reviews and takes appropriate action on work items generated through the system;
- Contributes to the compilation of metrics information to report to leadership.
- May ensure that lower level staff members are reviewing and taking appropriate action on work items generated through the system. Assist in training current and new staff on Beacon processes & procedures.
- Monitor reports to ensure that due process is not compromised by Adjudication backlog and that Unemployment Insurance payments are processed promptly.
- Schedule staff assignments based on claim load, call volume, Adjudication backlog, economic conditions and overall numbers of available staff.
- Coach and train employees to attain desired levels of performance.
- Develop and maintain harmonious working relationships with co-workers and support personnel to foster employee engagement.
- Train new employees in departmental policies, procedures and programs. Provide quality customer service. Screen, interview and select UI staff in conjunction with the Director.
**MINIMUM QUALIFICATIONS**:
Experience: Eight years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigations program OR four years of experience in administrative staff or professional staff work and an additional four years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program, or an insurance claims processing and fraud investigations program.
Notes:
**DESIRED OR PREFERRED QUALIFICATIONS**:
**Prior supervisory experience**
**Knowledge of UI benefit system BEACON**
**LIMITATIONS ON SELECTION**:
**This recruitment is limited to current employees of the Maryland Department of Labor**
**SPECIAL REQUIREMENTS**:
**SELECTION PROCESS**:
**RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS.**
**All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.**
**For positions that require Bachelor/Master Degree etc**:
**Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.**
**EXAMINATION PROCESS**:
**BENEFITS**:
**STATE OF MARYLAND BENEFITS**
**FURTHER INSTRUCTIONS**:
PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION
MDOL Office of Human Resources
Attn: UI Professional V-Supervisor (24-001154-0001) CW
1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201
The MD State Application Form can be found online
- Maryland Department of Labor is an equal opportunity employer. It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status._
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