Operations Support Manager

4 weeks ago

Waterbury, United States MJD Full time

**MJ DALY, LLC** is a well-established company that has set the standards for exceptional quality, on-time service, and wrapped itself in friendly customer service. MJ DALY has proven itself as a place to provide career opportunities for an individual to master their craft, earn competitive wages, and to make an impact in the lives of our employees, customers, and community.

**MJ DALY, LLC** **has been waiting for you**

We are seeking an experienced **Operations Support Manager** to become an integral part of our **Construction Installation Departments**. This individual must work collaboratively with internal administration/office personnel, external customers, and union trade craftspeople in managing and coordinating all mechanical HVAC and/or plumbing construction activities to meet both project and company objectives.

The Operations Support Manager will oversee the day-to-day activities of the construction installations departments, ensuring that the organization is managed and performing efficiently and effectively.

**_
Supervisory Responsibilities:_**
- Participates in the hiring and training of departmental project managers.
- Organizes and oversees the work and schedules of departmental managers.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees as needed and in accordance with company policy.

**_Duties/Responsibilities:_**
- Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
- Reviews, analyzes, and evaluates business procedures.
- Implements policies and procedures that will improve day-to-day operations.
- Ensures work environments are adequate and safe.
- Develop, cultivate and maintain effective relationships with all clients
- Oversees the Project & BIM managers of the construction teams
- Provides leadership, direction, and mentoring to the Project, BIM and field managers
- Oversees prefabrication manufacturing, and PVF purchasing, ensuring each is reaching goals set by departmental and company leadership.
- Plans, directs, controls, implements, evaluates, monitors, and forecasts manpower budgets in each division to achieve financial objectives.
- Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
- Improves customer service and satisfaction through policy and procedural changes.
- Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.
- Projects a positive image of the organization to employees, customers, industry, and community.
- Performs other related duties as assigned.

**_Required Skills/Abilities: _**
- Thorough understanding of practices, theories, and policies involved in business and finance.
- Superior verbal and written communication and interpersonal skills.
- Superior managerial and diplomacy skills.
- Extremely proficient in Microsoft Office Suite or related software.
- Excellent organizational skills and attention to detail.
- Excellent analytical, decision-making, and problem-solving skills.
- Strong analytical, strategic thinking, negotiation, influencing, conflict resolution, inspirational and inclusive leadership skills
- Demonstrated teamwork and relationship building skills, leading by influence and example

**_ Education and Experience:_**
- Extensive and diversified background with at least 10 years of related experience.
- Advanced knowledge of mechanical systems, products and processes
- Bachelor’s degree in Mechanical Engineering or Construction Management

**_
Additional Information:_**

Arden Building Companies is the holding company for Arden Engineering Constructors, Corporate Mechanical of New England, Earthwise Energy Technologies, MJ Daly, and Unique Metal Works. Our comprehensive skill sets cover a wide range of services, including mechanical, electrical, and fire protection construction, service, maintenance, and building automation. With our extensive experience and talented teams, we provide the utmost level of quality and solutions for the demands of today’s complex building systems. We are New England’s premier mechanical contractor.
- MJ DALY, LLC is an equal opportunity employer and does not discriminate based on race, color, gender identity, sexual orientation, national origin, age, disability, genetic information, religion, martial or partnership status, parental status, military service, or any legally protected characteristics. All our employees share the responsibility for supporting our policies for a harassment-free and drug-free workplace._
- All offers of employment are contingent upon a criminal background check, driving record, and a 5-panel drug sc

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