Online New Home Advisor

2 weeks ago

Houston, United States Legend Homes Full time

**Position Details**:

- Company: Legend Homes
- Job Title: Online New Home Advisor
- Department: Marketing
- Reports to: Online Sales Manager
- Status: Full Time / Non-Exempt, Salaried

**Job Summary**:
Responsible for handling all inbound sales leads for the company and providing relevant and timely information on new homes and communities to potential buyers. Manages lead nurturing process through consistent and intentional follow up efforts and collaboratively works with online sales manager to reach established sales and appointment goals.

**Objective of the position**:
Be initial point of contact for Legend Homes and Princeton Classic Homes inbound sales leads, develop and nurture relationships and ultimately convert leads to sales through follow up, appointment setting and delivering a best-in-class customer experience.

**Supervisory responsibilities**:
No direct reports. Expected to communicate regularly with the sales (both on-site and online) and marketing team to ensure objectives of the position are maintained.

**Duties/Responsibilities**:

- First point of contact for all leads and prospects and sets the tone for an excellent customer experience.
- Actively manages all inbound leads from phone calls, website submissions and external listing sites throughout the region
- Works directly with leads to deliver value and a tailored buying experience with the added focus of converting leads to appointments to sales
- Works collaboratively with division and regional management and online sales manager to execute on established business plan sales goals
- Maintains ownership of various Key Performance Indicators (KPI) and tracks on a monthly and weekly basis to assist in reaching team goals
- Collaborates with online sales team and Sales and Marketing leadership to develop a proficient and evolving customer follow-up program
- Demonstrates robust knowledge of product and communities, including close outs, new releases and grand openings throughout the region
- Maintains VIP list and effectively and proactively communicates with VIPs to help ensure grand opening sales goals are met for communities
- Utilizes Salesforce to maintain lead and follow up database and accuracy for division reporting
- Utilizes technology such as live chat to engage with and connect to customers and recognizes and presents new opportunities for enhanced communication
- Work collaboratively with sales and marketing team to develop and maintain lead generation activities (Business outreach, SimplyHome Partnership, Realtor relationships and referral relationship with our homeowners)

**Required Skills/Abilities**:

- Friendly and welcoming demeanor with the ability to maintain professionalism and a strong customer-focused demeanor with demanding clientele.
- Excellent time management skills, detail-orientation and ability to multi-task and prioritize work.
- Strong decision-making and problem-solving skills, along with advanced conflict resolution skills.
- Effective communication and interpersonal skills and proficient in English. Must be able to articulate needs and convey information verbally and in writing effectively with employees, customers, supervisors, and co-workers throughout the organization.
- Knowledge of management methods and sound employee relations techniques with an ability to connect to staff, troubleshoot problems and help teams collaborate, as necessary.
- Able to work in an equitable, inclusive, and diverse environment. The Camillo family of companies are committed to enhancing equity, inclusion, and diversity, including hiring talent from all backgrounds.
- Ability to develop expertise pertaining to product, communities, incentives, etc in a variety of market/city locations
- Strong verbal and written communication skills
- Expert phone skills are essential
- Proficiency in time management
- Strong team player
- Ability to work seamlessly with virtual team members
- Customer-focused
- Detail-oriented and meticulous with data entry and management
- High energy, self-starter who thrives in a complex and exciting environment
- Internally motivated and disciplined
- Strong technical skills, including CRM database management, Salesforce experience preferred
- Knowledge of homebuilding industry preferred.

**Quality standards**:

- Prompt and timely communication to all inbound leads and extensive follow-up with lead funnel
- Availability to answer inbound calls throughout the work day
- Exhibits proper phone etiquette at all times
- End-to-end communication with customers - from initial lead, to online appointment nurturing to sale
- Attention to detail to ensure accurate communication to leads and realtors

**Education/Experience**:

- Bachelor’s Degree or equivalent work experience

**Physical Requirements/Working Conditions**:

- Physical factors:

- Prolonged periods of sitting at a desk, working on a computer, or standing while working
- Phone access
- Strong/High quality internet service
- Working co

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