Inside Sales Associate

3 weeks ago

Westbrook, United States ClearH2O Full time

**Position Summary**:
**Essential Functions**:
**Principal Duties and Responsibilities (*Essential Functions)**
- Activities directed both by independent prospect and existing customer development as well as inbound marketing lead generation and campaign follow up.
- Executes outbound communications to solicit new accounts by building rapport, providing technical information, and facilitating product sampling.
- Identifies sales opportunities by researching existing customer sales database for product usage and order patterns.
- Actively listens to customer needs and offers the appropriate product solution.
- Develops and manages key account relationships with regular communication frequency.
- Actively coordinates with marketing on digital marketing campaigns and timely execution of tactical steps involving inside sales.
- Works closely with marketing, technical service, accounting, and customer service to ensure prompt, accurate, and thorough customer communications.
- Plans and executes to achieve and exceed customer, market, and product category sales objectives.
- Actively communicates ‘voice of customer’ observations and market intelligence to sales, marketing, R&D and customer service.
- Responsible for maintaining appropriate CRM systems (HubSpot, TGI) and website platform consistent with ensuring the integrity of information and the sales process.
- Integrates eCommerce transactional practices with applicable customers.
- Coordinates distributor field sales support, key account opportunities, and product promotional campaigns.
- Conducts field travel for trade show representation, distributor training, select account visits as required.
- Conducts required and ad hoc sales analysis by account, geography, and product.
- Supports SQF initiatives.

**Minimum Qualifications**:

- Bachelor’s degree in a life science or technical field such as biology, physiology, animal science, environmental science, animal nutrition, or equivalent is required. Alternatively, a business or marketing degree with work experience in a technical field or veterinary technician training will be considered.
- Minimum four years of relevant experience in animal health sales or technical or life science sales related market experience preferred.
- Livestock field trial experience working with commercial producers is highly desirable.
- Technical aptitude is required.
- Experience in conducting one-on-one and/or small group training sessions is desired.
- Exceptional verbal and written communication skills with high level of confidence
- Should be diligent in handling CRM software (HubSpot CRM, SalesForce) and other common computer software such as Outlook. Excel, MS Word, Power Point, etc.
- Strong analytical skills to analyze market and customer metrics.
- Skilled troubleshooting abilities to assist customers via phone and in person with technical support.
- Exemplifies a customer centric perspective while supporting practical business fundamentals.
- Mature team player that is equally confident working independently.

**Physical Requirements / Work Conditions**
- Work environment is 70 % home-based: up to 30% field travel.
- Available for on-call requests, requiring travel after normal work hours.
- Heavy lifting - regularly required to lift product or equipment in excess of 40 lbs.
- This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, ClearH2O reserves the right to modify, add or remove duties and assign other duties as necessary._

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed here) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

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