Ukrainian Humanitarian Parole

About CWS:
Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.based offices supporting refugees, asylees or unaccompanied children... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose:
The UHP Case Manager will provide case management services for newly arriving Ukrainian Humanitarian Parolees under the Preferred Communities (PC) Ukraine program. This position recruit's clients and assists them in accessing services and navigating local systems for 90 days, while also coordinating support activities in partnership with community sponsors. The position offers support and services to enrolled clients to help them reach self-sufficiency and successfully make a new home in the United States

**Responsibilities**:

- Conducts community outreach to Ukrainian Humanitarian Parolees (UHP) sponsors or community members to identify referrals of UHP clients and need for support.
- Enrolls into the program and manages a case load of clients, ensuring timely delivery of services and fulfillment of requirements outlined in the grant agreement. This support will be coordinated closely with community sponsors as applicable and appropriate.
- Develops and implements intakes, assessments, and necessary referrals in consultation with clients and community sponsors, based on individual challenges and needs.
- Performs periodic home visits and provides in-home orientation to clients, including in-home cultural orientation in cases when clients cannot attend class, due to distance or medical conditions.
- Connects clients to in-house support programs and makes referrals to external service providers as necessary to assist clients in achieving self-sufficiency. Schedules appointments, including medical, school enrollment, and clothing bank, among others.
- Provides interpretation and translation services to refugee clients, as well as transportation to appointments as necessary.
- Requests financial assistance if needed and available, tracking such requests in client financial tracker.
- Documents all contacts and services in client case files and maintains case note logs. Ensures accuracy and compliance within case files of the Cooperative Agreements and the guidelines within the Office of Refugee Resettlement.
- Enrolls eligible clients in Matching Grant (MG) program, and provides MG case management services in accordance to program compliance requirements.
- Tracks client progress and provides follow-up assistance throughout the service period. Prepares and submits required reports.
- Assists the Community Sponsorship Supervisor in any duties he/she deems necessary.
- Provides program updates and highlights to fellow team members during check-ins and staff meetings.

**Common Duties**:

- Effectively coordinates and works in tandem with other service providers to assist UHP clients, avoid duplication of services, and maximize efficiency.
- Effectively uses technology to maximize efficiency and quality of work during intake, needs assessments, and data entry.
- Advocates for equal access to services for UHPs, refugees, and immigrants.
- Keeps informed about UHP, refugee, and immigrant issues and available services to clients, using current information to better identify and serve UHP, refugee, and immigrant clients.
- Attends weekly meetings with supervisor and other agency staff.
- Works varied hours.
- Undertakes other duties as assigned.

Qualifications:
**Education**: Bachelor’s degree or equivalent work experience in case management or refugee resettlement in lieu of degree.

**Experience**: Three years' work experience and interest in case management and refugee resettlement or other direct social services. Ability to provide culturally-sensitive counseling and case management is required.

**Special Requirements**
- Fluency in English and Ukrainian
- Valid driver's license and insurance
- Access to Personal vehicle
- Must be able to travel frequently and independently throughout relevant region.
- Must be able to maintain a flexible work schedule, working evenings when necessary
- Must be able to pass an FBI background check and a Child Abuse/Neglect check

**Competencies**:
General: Able to work creatively and independently, maintain client confidentiality, and work collaboratively with community partners. Above average decision and problem-solving skills, high moral character, and impeccable judgment absolutely necessary.

Communication: Able to communicate thoroughly and with self-confidence a broad range of information. Able to speak publicly