Patient Access Rep.- Emergency Department, Evening
2 weeks ago
**Position**:Patient Access Representative I
**Department**: Patient Access Services
**Schedule**:40 Hours, Days M-F 3:00pm to 11:30pm, Union
***:
The Patient Access Services Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with patients resolving patient questions/concerns regarding insurance verification and authorization management.
**It is important to note**:
- Must be comfortable working in proximity to patients with varied medical, traumatic and mental health issues.
- Team Members rotate patient registration assignments into clinical treatment areas at the patient bedside, as well as at the central registration desk.
- Required to conduct patient registration duties in a very fast paced, high acuity Trauma I Emergency Department.
- On occasion, Team Members may be asked to cover additional hours on the schedule to ensure adequate coverage and to support patient flow.
**JOB REQUIREMENTS**
**EDUCATION**:
Must be a high school graduate or have a GED.
**CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED**:
None
**EXPERIENCE**:
Required: 1-2 years of relevant experience (one of which in admitting, medical office, managed care or insurance).
Preferred: Additional training as a Medical Assistant, Pharmacy Technician, or other relevant healthcare background, training and/or experience that will provide the ability to understand and be fluent in medical terminology..
**KNOWLEDGE AND SKILLS**:
- Must understand computer, office and medical terminology
- Must demonstrate ease with medical terminology and be able explain healthcare issues to patients with empathy and concern
- Ability to empathize with and coach the patient in navigating the healthcare system
- Effective interpersonal skills to with a diverse group of professional and personalities in a team environment
- Have strong interpersonal skills and be able to work well in a team environment.
**ESSENTIAL RESPONSIBILITIES / DUTIES**:
The Patient Access Rep is intended to meet the demands of rapid high acuity Emergency Department Team and supporting the major work flows in the Department. Essential responsibilities include:
- Registers patients in a prompt, efficient and courteous manner. Greets all patients and identifies self.
- Identifies patient appropriately at registration by reviewing government issued documents e.g. driver’s license, passport, etc.
- Prepares patient ID band and places band on patient wrist during registration process.
- Performs full registration activities at the patient’s bedside utilizing Workstations on Wheels (WOW) technologies - computer, scanners, signature pads, etc.
- Reviews and completes all patient demographic information and required data
- Obtains signatures on all necessary insurance forms, Consents, Medicare Rights, and Health Care Proxy etc. where required
- Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills.
- Utilizes established department guidelines to ensure patients issues are addressed in a timely manner and when necessary, transfers the call to the appropriate person in the department for additional consultation.
- Collaborates with Security Department the accuracy in documenting and verifying patient valuables
- Sustains proficiency in Department downtime procedures and patient tracking system.
- Collect copays or deductibles as required.
- Provides accurate and detailed information and updates patients’ records, using the various management information systems used at BMC: Epic, RTE, Trizetto, Payor Sites and others.
- Demonstrates highly developed interpersonal skills in order to relate to patients of all ages, staff members, physicians, and visitors, negotiate effective working relationships, and develop positive resolutions to conflict. Maintains a strong customer service orientation.
- Ensures strong organizational skills in order to manage multiple tasks simultaneously combined with ability to effectively prioritize
- Ensures the ability to be discrete and protect integrity of confidential information
- Identifies opportunities to improve the work processes and environment, and changes in Practice protocols; remains current on new developments in health care.
- Escalates appropriately any issues that fall outside of an existing protocol or process to meet the needs of the patient
- Attends scheduled training sessions for phone support, customer service, systems upgrades, newly acquired clinical systems, or other relevant training sessions, as directed by manager.
- Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor.
- Participates in staff meetings/ is expected to identify process issues that are obstacles to providing a positive patient experience.
**General Duties and Standards**
- Adapts
-
Boston, United States Boston Medical Center Full timePosition: Patient Access Representative I Department: Patient Access ServicesSchedule: 40 Hours, Days M-F 3:00pm to 11:30pm, Union POSITION SUMMARY:The Patient Access Services Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with patients...
-
Boston, Massachusetts, United States Boston Medical Center Full timePosition: Patient Access Representative I Department: Patient Access ServicesSchedule: 40 Hours, Days M-F 7am-3:30pm, Union POSITION SUMMARY:The Patient Access Services Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with patients resolving...
-
Boston, United States Boston Medical Center Full timePosition: Patient Access Representative I Department: Patient Access Services Schedule: 40 Hours, Days M-F 3:00pm to 11:30pm, Union POSITION SUMMARY: The Patient Access Services Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with...
-
Boston, United States Boston Medical Center Full timePosition: Patient Access Representative I Department: Patient Access Services Schedule: 40 Hours, Days M-F 3:00pm to 11:30pm, Union POSITION SUMMARY: The Patient Access Services Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with patients...
-
Boston, United States Boston Medical Center Full timePosition: Patient Access Representative I Department: Patient Access Services Schedule: 40 Hours, Days M-F 3:00pm to 11:30pm, Union POSITION SUMMARY: The Patient Access Services Rep will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with...
-
Team Lead, Patient Access Rep
1 week ago
Boston, United States Boston Medical Center Full timePosition: Patient Access Rep, Team Lead , Emergency Department Department: Patient Access Services Schedule: Part Time; Saturday & Sunday 12-hour shifts POSITION SUMMARY: Under general supervision from the department supervisor, manager or director, is responsible for the optimizing department operations by ensuring timely arrivals, registrations and floor...
-
Boston, United States Boston Medical Center Full timePosition: Patient Access Representative Location: Patient Access Services, Emergency Department Schedule: Per-Diem - Weekdays POSITION SUMMARY: The Patient Access Representative (PAS) will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with...
-
Boston, United States Boston Medical Center Full time**Job Description**: **Position**:Patient Access Rep, Team Lead, Emergency Department*** **Department**:Patient Access Services, Menino **Schedule**: Monday through Friday 11pm to 7:30am (full-time nights) ***: Under general supervision from the department supervisor, manager or director, is responsible for the optimizing department operations by ensuring...
-
Patient Experience Rep
5 days ago
Boston, United States Children's Hospital Boston Full time74161BRJob Posting Title:Patient Experience Rep (weekend overnight) Emergency DepartmentDepartment:Medicine-Emergency MedicineAutoReqId:74161BRStatus:Part-TimeStandard Hours per Week:24 Job Posting Category:Administration, Hospital Operations, Nursing SupportJob Posting Description:24 hours weekend overnight shift 11pm-7:30am (we offer strong shift...
-
Boston, United States Boston Medical Center Full timeJob Description Position: Patient Access Rep, Team Lead , Emergency Department Department: Patient Access Services, Menino Schedule: Monday through Friday 11pm to 7:30am (full-time nights) POSITION SUMMARY: Under general supervision from the department supervisor, manager or director, is responsible for the optimizing department operations by ensuring...
-
Boston, United States Boston Medical Center Full timePosition: Patient Access Rep, Team Lead , Emergency Department Department: Patient Access Services, Menino Schedule: Full Time Days, Monday - Friday 7:00am to 3:30pm POSITION SUMMARY: Under general supervision from the department supervisor, manager or director, is responsible for the optimizing department operations by ensuring timely arrivals,...
-
Patient Experience Rep
4 days ago
Boston, United States Boston Childrens Hospital Full timeJob Posting Description36 hours/rotating overnight shift (BCH offers a strong shift differential).11:00pm-7:30amPlease note a 6 week/40 hours a week training commitment is required day/evening training before you go into your overnight shift. Emergency DepartmentProviding positive and effective customer service that supports departmental and hospital...
-
Patient Access Coordinator
4 days ago
Boston, United States East Boston Neighborhood Health Center Full time $19 - $24Patient Access Coordinator Full time, Benefit Eligible Monday-Friday 8am-5pm and includes evening, weekend & holiday rotationsBilingual (English/spanish)Vision departmentThe Patient Access Coordinator is responsible for the effective training of all registration staff within assigned clinical practices. The Patient Access Coordinator knows and understands...
-
Patient Access Representative
1 month ago
Boston, United States East Boston Neighborhood Health Center Full time $18 - $22Patient Access Representative Full time, Benefit eligible Monday-Friday 8am-5pm and could include evening, weekend or holiday rotations Bilingual (English/Spanish)The Patient Access Representative is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information. Primarily performs all...
-
Patient Access Coordinator
2 weeks ago
Boston, United States East Boston Neighborhood Health Center Full time $19 - $24Patient Access Coordinator Full time, Benefit Eligible Monday - Friday 7:30 am - 4:30 pm. May include holidays, evenings and weekends.Bilingual: English/SpanishAs a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and...
-
Travel Nurse RN
13 hours ago
Boston, United States Access Healthcare Full timeJob DescriptionAccess Healthcare is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Boston, Massachusetts.Job Description & RequirementsSpecialty: ED - Emergency DepartmentDiscipline: RNStart Date: 07/08/2024Duration: 12 weeks36 hours per weekShift: 12 hoursEmployment Type: TravelAccess Healthcare Job ID #60314263. Pay package...
-
Travel Nurse RN
2 days ago
Boston, United States Access HealthCare Full timeAccess Healthcare is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Boston, Massachusetts. Job Description & Requirements Specialty: ED - Emergency DepartmentDiscipline: RNStart Date: 06/10/2024Duration: 12 weeks36 hours per weekShift: 12 hoursEmployment Type: TravelAccess Healthcare Job ID . Pay package is based on 12 hour...
-
Travel Nurse RN
4 days ago
Boston, United States Access HealthCare Full timeAccess Healthcare is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Boston, Massachusetts. Job Description & Requirements Specialty: ED - Emergency DepartmentDiscipline: RNStart Date: 06/24/2024Duration: 12 weeks36 hours per weekShift: 12 hoursEmployment Type: TravelAccess Healthcare Job ID . Pay package is based on 12 hour...
-
Patient Access Liaison
5 days ago
Boston, Massachusetts, United States Amgen Full timeHOW MIGHT YOU DEFY IMAGINATION?If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies. We are global collaborators who achieve togetherresearching, manufacturing, and delivering ever-better products...
-
Patient Access Liaison
5 days ago
Boston, Massachusetts, United States Amgen Full timeHOW MIGHT YOU DEFY IMAGINATION?If you feel like you're part of something bigger, it's because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world's leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better...
