Trading System Support Analyst

4 weeks ago

Chicago, United States Belvedere Trading Full time

This position will provide an opportunity to learn Belvedere’s proprietary technology environment and trading operations in a challenging and fast-paced environment.

Our teams provide around-the-clock support to facilitate fast issue resolution for our traders.

**What you'll do**:

- Provide first-rate support for traders by resolving issues promptly, answering questions, relaying feature requests, and providing the best possible trading experience
- Handle a wide variety of immediate trading system issues with a sense of urgency
- Troubleshoot complex trading system-related issues, enter issues into a ticketing system, and build a knowledge base to capture workarounds and to help with future troubleshooting
- Work to reduce recurring issues and improve the stability of the trading system by automating manual tasks, monitoring system components, and mining data in system logs
- Collect data, identify patterns, and correlate problems to identify the root cause of issues
- Recommend and implement improvements to existing technical support tools, procedures, and processes to reduce the time to resolve issues
- Build new tools to identify potential problems before they become realized

**What you'll need**:

- Keen interest in electronic trading or finance with a willingness to learn and support traders in a production environment
- Proven technical experience: Experience scripting and troubleshooting using PowerShell, Python, or similar languages. SQL and relational database experience, knowledge of Windows and Linux operating systems, basic understanding of networking fundamentals
- Ability to accommodate on-call duties and cover alternate shifts when necessary
- Excellent critical thinking skills with the ability to understand, analyze, troubleshoot, and creatively solve problems
- The ability to work in a fast-paced dynamic environment with the skills to balance multiple tasks at the same time
- Excellent verbal and written communication skills with the ability to cater your approach to technical and non-technical audiences at all levels of the organization
- The drive and desire to go above and beyond what is explicitly asked
- Ability to work independently or in a team setting
- Experience with supporting and troubleshooting third-party software and proprietary trading systems is a plus
- A Bachelor's degree is required

  • Trading System Support Analyst

    10 hours ago

    Chicago, United States Belvedere Trading Full time

    Belvedere Trading is a leading proprietary trading firm proudly headquartered in downtown Chicago. Our traders work hard to provide liquidity to the market through their market-making activities and are the masters of a diverse set of commodities, interest rates, exchange-traded funds (ETF), and equity index options. From the beginning, we began iteratively...

  • Trading Systems Support Engineer

    3 weeks ago

    Chicago, United States Eclipse Trading Full time

    Trading Systems Support Engineer (Chicago) Eclipse Trading is one of Asia's leading proprietary derivatives trading firms. Founded in 2007, we have over 100 employees across three office locations - Hong Kong (our HQ), Sydney, and Shanghai. Our trading expertise and strategies are deployed across several Asian markets and although we mainly specialise in...

  • Trading Systems Support Engineer

    1 month ago

    Chicago, United States Eclipse Trading Full time

    Trading Systems Support Engineer (Chicago) Eclipse Trading is one of Asia's leading proprietary derivatives trading firms. Founded in 2007, we have over 100 employees across three office locations - Hong Kong (our HQ), Sydney, and Shanghai. Our trading expertise and strategies are deployed across several Asian markets and although we mainly specialise in...

  • Trading Systems Support Engineer

    2 days ago

    Chicago, United States Eclipse Trading Full time

    Trading Systems Support Engineer (Chicago) Eclipse Trading is one of Asia's leading proprietary derivatives trading firms. Founded in 2007, we have over 100 employees across three office locations - Hong Kong (our HQ), Sydney, and Shanghai. Our trading expertise and strategies are deployed across several Asian markets and although we mainly specialise in...

  • Trading Analyst Intern

    1 month ago

    Chicago, United States Group One Trading Full time

    About Group One: Group One is a specialist and market maker across every US equity option exchange group (CBOE, NYSE, NASDAQ, MIAX, BOX). With over 30 years since our founding, Group One has grown into one of the largest, privately held options trading firms in the United States. We maintain a floor presence in Chicago, New York, San Francisco, and...

  • Trading Analyst Intern

    1 month ago

    Chicago, United States Group One Trading Full time

    Job DescriptionJob DescriptionAbout Group One:Group One is a specialist and market maker across every US equity option exchange group (CBOE, NYSE, NASDAQ, MIAX, BOX). With over 30 years since our founding, Group One has grown into one of the largest, privately held options trading firms in the United States. We maintain a floor presence in Chicago, New York,...

  • Trading Analyst Intern

    2 days ago

    Chicago, United States Group One Trading Full time

    About Group One: Group One is a specialist and market maker across every US equity option exchange group (CBOE, NYSE, NASDAQ, MIAX, BOX). With over 30 years since our founding, Group One has grown into one of the largest, privately held options trading firms in the United States. We maintain a floor presence in Chicago, New York, San Francisco, and...

  • Electronic Trading Support Engineer

    3 days ago

    Chicago, United States Hudson River Trading Full time

    Hudson River Trading (HRT) is looking for an Electronic Trading Support Engineer to join our Trade Operations (TradeOps) team in our London office. This team is responsible for managing HRT’s live trading environment, one of the most robust and efficient electronic trading platforms in the world. This includes configuring, monitoring, and optimizing the...

  • Trade Support/Junior DevOps Engineer

    1 month ago

    Chicago, United States Edgehog Trading Full time

    Job DescriptionJob DescriptionJob Title: Trade Support/Junior DevOps EngineerKey Responsibilities:Manage and maintain Linux server environments to ensure high availability and performance.Utilize Docker for deploying and managing software applications.Assist in building and scaling monitoring infrastructures to enhance system reliability and performance...

  • Trade Support/Junior DevOps Engineer

    1 month ago

    Chicago, United States Edgehog Trading Full time

    Job DescriptionJob DescriptionJob Title: Trade Support/Junior DevOps EngineerKey Responsibilities:Manage and maintain Linux server environments to ensure high availability and performance.Utilize Docker for deploying and managing software applications.Assist in building and scaling monitoring infrastructures to enhance system reliability and performance...

  • Systems Engineer

    1 week ago

    Chicago, United States Hudson River Trading Full time

    Hudson River Trading (HRT) is looking for a Trading Systems Engineer to join our growing Trading Systems Infrastructure team. This team builds and maintains trading infrastructure hyper-optimized for low-latency, operating systems, automation software, and development tools that allow our trading strategies to run worldwide 24/7. As Systems Engineer,...

  • Systems Engineer

    1 month ago

    Chicago, United States Hudson River Trading Full time

    Hudson River Trading (HRT) is looking for a Trading Systems Engineer to join our growing Trading Systems Infrastructure team. This team builds and maintains trading infrastructure hyper-optimized for low-latency, operating systems, automation software, and development tools that allow our trading strategies to run worldwide 24/7. As Systems Engineer, you'll...

  • Systems Engineer

    1 day ago

    Chicago, United States Hudson River Trading Full time

    Hudson River Trading (HRT) is looking for a Trading Systems Engineer to join our growing Trading Systems Infrastructure team. This team builds and maintains trading infrastructure hyper-optimized for low-latency, operating systems, automation software, and development tools that allow our trading strategies to run worldwide 24/7. As Systems Engineer, you'll...

  • Trading Engineer

    2 months ago

    Chicago, Illinois, United States IMC Trading Full time

    IMC is currently looking for multi-talented and passionate Trading Engineers. You will be part of a highly experienced team, facing the daily challenges of running a distributed low latency trading platform.Your Core Responsibilities: Oversee operation and maintenance of our trading systemsDevelop automation tools to reduce operational overheadCollaborate...

  • Trading Engineer

    2 days ago

    Chicago, Illinois, United States IMC Trading Full time

    IMC is currently looking for multi-talented and passionate Trading Engineers. You will be part of a highly experienced team, facing the daily challenges of running a distributed low latency trading platform.Your Core Responsibilities: Oversee operation and maintenance of our trading systemsDevelop automation tools to reduce operational overheadCollaborate...

  • Trading Engineer

    2 months ago

    Chicago, United States IMC Trading Full time

    IMC is currently looking for multi-talented and passionate Trading Engineers. You will be part of a highly experienced team, facing the daily challenges of running a distributed low latency trading platform.Your Core Responsibilities: Oversee operation and maintenance of our trading systems Develop automation tools to reduce operational overhead Collaborate...

  • Trading Engineer

    12 hours ago

    Chicago, United States IMC Trading Full time

    IMC is currently looking for multi-talented and passionate Trading Engineers. You will be part of a highly experienced team, facing the daily challenges of running a distributed low latency trading platform.Your Core Responsibilities: Oversee operation and maintenance of our trading systems Develop automation tools to reduce operational overhead Collaborate...

  • Trading Systems Support Engineer

    1 week ago

    Chicago, United States 1872 Consulting Full time

    Trading Systems Engineer - Chicago Hybrid 4 days in Office - Mon-Thurs Role Summary: This role is an advanced support application engineer that sits within the Investment Technology team working on our company's most critical investment tools. Our mission is to empower our investment professionals to achieve greater success by leveraging Technology & Data to...

  • Trading Systems Support Engineer

    3 weeks ago

    Chicago, United States 1872 Consulting Full time

    Trading Systems Engineer - Chicago Hybrid 4 days in Office - Mon-Thurs Role Summary: This role is an advanced support application engineer that sits within the Investment Technology team working on our company's most critical investment tools. Our mission is to empower our investment professionals to achieve greater success by leveraging Technology & Data to...

  • Trading Operations Analyst

    1 week ago

    Chicago, Illinois, United States Aquatic Capital Management Full time

    Role: Trading Operations AnalystLocation: Chicago We are seeking a Trading Operations Analyst to join our quantitative hedge fund. In this role, you will be responsible for supporting the firm's trading activities, ensuring smooth and efficient execution of trades, and maintaining accurate records and reporting. You will work closely with the portfolio...