Business Manager, Consulting

2 months ago

New York, United States JLL Full time

JLL supports the Whole You, personally and professionally.

Job Summary/Goals
The Business Manager is a strategic role within the Work Dynamics Consulting organization working alongside the Americas Regional Lead for Consulting to drive business strategy and ensure operational outcomes. The Business Manager is focused on overseeing strategic business and operational initiatives and programs that have an impact on the Consulting’s productivity. This individual plays a pivotal role in collaboration and coordination with stakeholders in related businesses and across regions. They must demonstrate a strong level of business acumen, be highly organized with a panache for presentations, have exceptional quantitative analysis skills, and be highly skilled at problem solving and collaboration.

Essential

**Responsibilities**:
**Business Management**:
Identify opportunities to streamline strategic and operational practices for the business (and specifically within their region)
PMO Lead for the implementation of operational initiatives to improve efficiencies, people engagement and collaboration
Works closely with platform teams to provide operational support to Consulting
Runs key reports for the Regional Lead to enable business operations (e.g. sales reports, supply/demand reports, etc) to enable business decisions
Supports the Regional Lead in key operational meetings to help “run the business” (e.g., supply/demand meetings, sales update meetings, etc.)
Shares best practices and identifies opportunities for continuous improvement related to operational processes
Participates in business planning with the Regional Lead and prepares content and/or summarizes key outputs
Performing special projects as directed or on behalf of the Regional Lead
Attends leadership meetings with the Regional Lead to track actions and/or capture opportunities to streamline and knowledge share
Participates in the business managers network across JLL to work collaboratively and to share knowledge and best practices

**Client Engagement**:
Tracks and reports on NPS for the Regional Lead
Support

**People Engagement**:
Work with HR to support and promote people related initiatives.
Support people survey follow up - actions and communication required by the Regional Lead; track and report on key initiatives
Ensure business input to and promotion of employee recognition programs (in partnership with HR)
Support talent review planning activities to help tailor and message the HR processes to the region, in collaboration with the communications team

Diary, Meeting & Event Preparation

**Work closely with EA to**:
Ensure meeting preparation and follow up
Review upcoming meetings for the week to ensure the Regional Lead has all the necessary information, the agenda and objective of the meeting
Determine priorities and identify opportunities to simplify

**Marketing & Communications**:
Working alongside internal communications director to input into internal and external communications plan
Supports Regional Lead input into presentations, reports, or other communication packs for internal and external stakeholders in collaboration with the Communications team
Promote One JLL story telling - identify, capture and share

**Skills**:Strong communication, strategic thinking and problem-solving skills.
Highly developed project management skills with impeccable attention to detail.
**Exceptional computational & analytical skills**: ability to build data-driven decks and communicate data insights in a crystal-clear way.
Proven ability to work effectively with stakeholders at the most senior of levels and manage complex projects across multiple services and geographies.
Independent worker with a proactive, flexible approach and ability to meet tight deadlines.
Excellent organizational skills with the ability to effectively plan and prioritize workload.
Enthusiastic, versatile, motivated, with a ‘can do’ attitude.
Excellent English written/ verbal communication skills

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our cor

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