Night By Night Shelter Case Manager

2 months ago

Westminster, United States Human Services Programs of Carroll County Full time

Responsible for assessing barriers to housing stability and providing ongoing case management to help shelter participants increase income, make time in shelter brief and not repeated, and secure permanent housing. Support overall Night by Night Shelter operations, working in tandem with Shelter Support Staff to effectively support daily shelter activities; predominantly working evenings and weekends.

**Essential Functions**:

- Independently manage dynamic caseload: conduct participant assessments to determine and reduce barriers to permanent housing, refer participants to appropriate community resources, advocate on behalf of participant to help secure housing.
- Support Night by Night Shelter Operations: assist support staff with checking in participants, completing intake paperwork, orienting participants to shelter, and maintaining high security and safety standards. Help to support overall shelter staff coverage, maintain the ability to flex schedule/hours worked to cover shelter staffing needs.
- Maintain accurate and timely case files, per grant/funder requirements, this includes, but is not limited to appropriate participant homeless verification and demographic information, signed program agreements, referrals, service plans, and progressive case notes.
- Encourage Night by Night participants to complete Coordinated Entry Assessment and link with additional services; complete timely Adult Shelter Intakes within agency procedure; communicate with HSP’s Coordinated Entry to ensure rapid participant entry into shelter.
- Complete accurate and timely data entry utilizing Community Service Point (CSP): complete program entry and exits within 24 hours, enter services within 3 business days, enter, track, and evaluate participant progress at identified milestones.
- Develop and maintain a thorough knowledge of the HSP’s programs and community resources; work in tandem with HSP’s Integrated Services Team including Housing, Opportunity WORKS (re-entry employment program), and Financial Education services to help participants access services, stabilize their lives, and secure permanent housing.
- Develop and maintain a working knowledge of Housing First best practices, Housing and Urban Development Homeless Programs, Grant, and Funding goals.
- Support strategies to help participants meet “Key” goals to ensure homelessness is short, brief and rare in Carroll County; work with participants to establish SMART (specific, measurable, achievable, relevant, time based) goals.
- Utilize motivational interviewing, strength-based, and trauma informed care strategies and techniques to deliver participant-driven case management; develop solid rapport with participants; encourage positive skill development for independent living.
- Create a positive shelter environment that supports behavioral change; including monitor shelter participants’ behavior, explain and implement shelter procedures, work with support staff to modify behaviors, and communicate with support staff regarding participant progress, document and deliver safety plans that may include discharge from shelter.
- Assemble data for HUD/Agency Annual Report, and additional monthly/quarterly shelter reports as required.

**Supervisory Responsibilities**: Supervisory experience is required for participants, interns and/or volunteers.

**Work Environment**:This position has direct contact with participants and with all levels of personnel within the organization, consumers, vendors, and other agencies.

**Position Type/Expected Hours of Work**:Full Time (40 hours/week). Predominantly work evenings (to include 6 - 10PM time frame) and weekend hours.

**Travel Requirements**:Minimal local travel. Travel to meetings/trainings and client transportation (in agency vehicle) may be required. Occasional distance travel may be required for meetings/training.

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