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Regional Administrator- Specialty Care Outpatient
4 months ago
At Houston Methodist, the Regional Administrator position is responsible for activities of multiple, off-site practice locations within a specific region to include Primary Care and/or Specialty group practices. This position will lead the integration of operational and clinical leadership structures and promote the business growth of the clinic network including all functional activities in coordination with provider practice leaders and under the direction of the Chief Operating Officer and/or Regional CEO. The Regional Administrator position reinforces compliance with legal requirements, standards, policies and procedures including financial performance. This position ensures quality service delivery, implementing quality improvement processes and timely planning, directing, and implementing the financial, personnel, patient care, operational and delivery of services.
The Director position responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence and efficiency to accomplish strategic and operational objectives. In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment. This position also ensures training, monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.
**PEOPLE ESSENTIAL FUNCTIONS**
- Directs, develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives.
- Oversees management of and ensures development for staff to meet overall objectives in terms of quality, service and cost effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Directs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees.
- Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators: action readiness score, tier level.
- Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes.
- Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals. Drives the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed.
- Works with multiple physician practice leaders and executive leadership on physician recruitment, promotion, credentialing, and practice plan administration.
- Serves as the liaison between the Region physicians and staff and HMH/SPG executive administration and/or Department Chair.
**SERVICE ESSENTIAL FUNCTIONS**
- Oversees department operations, designated projects, schedules and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
- Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department.
- Responsible for the administrative work force of the Region. Coordinates with operational staff within the region to facilitate staff activities including, but not limited to, development and process improvement. Proactively partners with access team to ensure physician schedules are optimized.
- Completes space and resource planning for the Region, working closely with each practice in identifying and prioritizing the Region's administrative, clinical, and resource needs, including addressing space allocation and renovation issues.
**QUALITY/SAFETY ESSENTIAL FUNCTIONS**
- Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies, per accrediting
