Patient Access I, Marsh Brook Rehab

2 weeks ago

Dover, United States Wentworth-Douglas Hospital Full time

**MONDAY-FRIDAY 9:30A-6:00P**

Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

**The Rehab Services Department has an opportunity for a patient centered/customer service focused administrative specialist to join our team at Marsh Brook Rehab in Somersworth, NH.**

**The Patient Access staff are responsible for completing administrative, reception and secretarial tasks for the department. These include managing patient and therapist’s schedules, answering the telephone, scheduling appointments, completing accurate registration, obtaining insurance authorizations and referrals, as well as various additional tasks related to patient care and the overall operations of the department.**

**The individual will work closely with other team members to ensure positive patient experiences.**

**Qualifications**

**Experience Minimum Required**
- Minimum of 6 months experience working in a customer service setting, and/or clerical experience, or equivalent education.

**Experience Preferred/Desired**
- Previous experience in a healthcare setting.
- Preferably in a hospital setting

**Education Minimum Required**
- High School Diploma

**Special Skills Minimum Required**
- The ability to multi-task in a fast-paced environment.
- Present in a calm, professional manner.
- Offer exemplary internal and external customer relations.
- Strong relationship building skills.
- The knowledge of medical terminology and insurance authorization.
- Good communication skills, both written and verbal.
- Have a general understanding of the impact Patient Access has on Revenue Cycle.

EEO Statement

**Primary Location**:NH-Dover-WDH Broadway

**Work Locations**:
WDH Broadway

121 Broadway

Dover03820

**Job**:Registrar

**Organization**:Wentworth-Douglass Hospital(WDH)

**Schedule**:Full-time

Standard Hours:40

**Shift**:Day Job

Posted Shift Description:40 HoursM-F 9:30-6Somersworth, NH

**Employee Status**:Regular

Recruiting Department:WDH Physical Therapy

**Job Posting**:May 1, 2024

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