Member Services Representative

3 weeks ago

Ladera Ranch, United States FirstService Residential Full time

**Job Overview**:
The **Compliance Representative** helps preserve the appearance of LARMAC's residential community through implementing the architectural and enforcement processes established by the Board of Directors. These processes include overseeing the enforcement hearing and architectural submittal processes and identifying and responding to infractions of the Governing Documents.

**Compensation**:$23-24/hr

**Responsibilities**: include the following. Other duties may be assigned.
- Verbal ability to effectively and professionally communicate with Board and/or Committee members and residents.
- Verbal ability and great writing/grammar skills to formulate effective correspondence necessary to perform the job.
- Maintains a positive relationship with the Member Services Manager, General Manager, and Assistant General Manager, who are responsible for the overall management functions.
- Interacts and follows up with all Developer Representatives, Board and/or Committee members and homeowners /custom lot owners regarding architectural and/or enforcement issues within the Corporation.
- Maintains accurate and complete records as required to properly and effectively implement the architectural program; including homeowner computer files, violation reports and correspondence, hearing correspondence, plan submittals (pending, approved and denied), homeowner correspondence, tract maps noting status of each property, etc.
- Organizes and maintains all homeowner plan submittals in an orderly fashion.
- Schedules, attends and performs all follow-up enforcement drives.
- When requested to do so, prepares for, attends, and performs all follow-up to Architectural Review Committee (ARC) meetings.
- Attends monthly evening Enforcement Hearings as designated by the Corporation.
- Attends evening Board of Directors meetings as required.
- Prepares and distributes monthly Enforcement Committee Hearing agenda packets.
- Confirm meeting dates and time with Committee members and/or re-scheduling if necessary.
- Keep all filing current and maintain well-organized files.
- Be prepared to take calls from homeowners/residents and assist them. If the Member Services Representative does not have the information, inform the caller that they will obtain the information, or have their call returned in a timely manner.
- Any and all other assignments as deemed necessary by the Member Services Manager or management.

**Skills & Qualifications**:

- Be able to hear in order to receive telephone calls and voice mail messages.
- Work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds.
- Be able to sit for long periods of time, keyboarding in front of computer terminal.
- Must be mobile in order to move around office in order to make copies, send mail and faxes.
- Regularly and calmly handle multiple tasks concurrently.
- Calmly communicate with residents who may be react negatively to receiving violation letters.
- Perform scheduled enforcement drive-throughs, to collect information regarding Enforcement and Architectural rules, in personal vehicle.
- Knowledgeable and adept with Microsoft Outlook, Word, and Excel and have the ability to learn and utilize the Company provided tools such as Connect and update them on a routine basis.
- An administrative background and be able to demonstrate organizational skills and the ability to prioritize.
- Be able to work independently with light supervision.
- Work well in an active team environment with many distractions.

**Education & Experience**:

- Demonstrates excellent oral and written communication skills.
- College degree desirable.
- Must be able to independently answer and place telephone calls, and document those calls. Must be able to sit at a desk for long periods of time.
- Have excellent judgment customer service skills.
- Must have use of vehicle, possess current driver's license and state mandated vehicle insurance with FSR listed as certificate holder.

**Hours**:

- Monday through Friday, 8:30 a.m. to 5:00 p.m. and extra hours as necessary for Board and/or Committee meeting attendance, and some LARCS Community Events & Programs. *(A four-hour shift during community's Fourth of July event is mandatory for all on-site staff.)

**Physical Requirements & Working Environment**:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the e

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