Systems Technician Level Ii

4 weeks ago

Valparaiso, United States Center of Workforce Innovations Full time

**OVERVIEW**:
This position is responsible for providing technical support and assisting in maintaining and troubleshooting a multi-location network infrastructure. This individual will also assist other support staff in providing routine maintenance of computer hardware, software and peripherals in a multi-location environment.

**DUTIES**:

- Diagnose network servers, switches and network software issues
- Participate in the overall technical support process - providing remote, phone and desk level technical support as needed.
- Assist in the assignment of user accounts across several systems
- Repair Hardware and peripherals as needed
- Train and/or demonstrate to staff new processes, procedures, and hardware/software operations
- Perform maintenance tasks on a weekly, monthly and quarterly basis
- Gather and report information/statistics about current parts/supply needs
- Record all technical support issues completed into a service request tracking system. Thoroughly document the solutions utilized to further serve as an internal knowledge base
- Assist in the maintenance and the record upkeep of a centralized inventory database.
- Generate and maintain appropriate systems documentation/diagrams
- Troubleshoot network connectivity issues
- Communicate with vendors and partners orally, in written form or in person as needed
- Assist in disaster recover strategy
- Work hours outside regular office hours may be required.
- Performs related duties as assigned

**JOB COMPENTENCIES**:

- Experience with Windows Server technologies (2008/2012) including Active Directory and MS Exchange
- Technician level proficiency with all Windows desktop operating system versions.
- Superior knowledge of systems hardware including memory modules, mirco-processors, video adapters, motherboards and other
- Experience troubleshooting and maintaining network Laser printers and enterprise class multi-function devices
- Experience using imaging software such as Acronis, Symantec Ghost or FOG in a network environment
- Proficiency with all Microsoft Office suites
- Knowledge of network cable installation, termination and patch cable termination
- Ability to operate office equipment including computer, calculator, fax, copier and scanner
- Previous experience in IP telephony using Asterisk a plus
- Superior customer service skills and desk-side manner required
- Professional manner to effectively represent the organization by maintaining a positive, businesslike image and work with staff, management and customers in a polite, tactful and positive professional way at all times.
- Ability to lift 30 pounds on a regular basis
- Must have good organizational skills and be able to conform to a schedule for work activities and tasks.
- Must be able to work independently yet meet specific deadlines. Must be able to deal effectively with professional staff and, on occasion, customers in a flexible yet efficient manner.
- Assists in planning, developing, and implementing WorkOne processes in all locations
- Provides day to day informal and formal program monitoring.
- Contributes to WorkOne system effectiveness by identifying short-term and long-range issues that must be addressed, providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
- Technician level proficiency with all Windows desktop operating system versions.
- Must have strong working knowledge Linux systems and protocols
- Superior knowledge of systems hardware including memory modules, micro-processors, video adapters, motherboards and other
- Work Experience Requirements
- Five years’ experience in computer operations, systems networking or maintenance (higher education may substitute for part of the experience). Demonstrated experience in managing work flow and supervising other technicians.

**ACADEMIC CREDENTIALS AND EXPERIENCE**:

- Bachelor’s Degree Preferred. A combination of an associate degree with comparable work experience may be substituted for the Bachelor's Degree. Industry certifications such as A+/Network+/MCTS/MCP are a plus.
- Three to five years’ experience in computer operations, systems networking or maintenance (higher education may substitute for part of the experience).
- Demonstrated experience in managing workflow and supervising other technicians.
- Must have a car, valid driver's license, and insurance coverage of $100,000/300,000 and be able to travel.

Pay: From $60,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Travel requirement:

- Travel

Work Location: Hybrid remote in Valparaiso, IN 46383

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