Client Services Representative I

2 months ago


Hampton Roads, United States Capital Group Companies Full time

I can succeed as a Client Services Representative at Capital Group”
- As a Client Services Representative, you’ll take high-volume inbound phone calls from shareholders, financial professionals, and internal colleagues. You’ll help callers feel comfortable and supported while they’re making significant financial decisions. You’ll relay complex, ever-changing information about mutual funds and financial service regulations. You’ll build trust in these interactions by learning new concepts and researching information in real-time to provide solutions.- If you have a desire to learn the mutual fund industry from the ground up, we’ll teach you everything you need to know. Which makes this a perfect starting point to launch your career with Capital Group. This position will be starting on 7/8/2024.“I am the person Capital Group is looking for.”-
- You have 2+ years of proven customer support or client service experience.
- You are a skilled communicator; your verbal and written communication is effective and appropriate. You place a high value on being authentic, respectful, and engaging.
- You’re highly resourceful and a critical thinker. You think outside the box and present alternative solutions.
- You’re an active reader and listener who can interpret, understand and evaluate complex information.
- Your detail orientation and accuracy are consistent and dependable.
- You have strong phone contact handling skills and active listening.
- You are action oriented with excellent problem-solving skills to tackle complex client problems.
- You are skilled in multitasking and can exercise good judgement for managing competing priorities.
- You have high learning agility and can adapt to new technology quickly.
- You are dependable and reliable; committed to being present when expected.
- You’re able to work overtime hours, as needed.‎















Hampton Roads Base Salary Range: $37,400-$59,840












- In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings._
- You can learn more about our compensation and benefits _
- here_
- ._
- _Temporary positions in Canada and the United States_ are excluded from the above mentioned compensation and benefit plans._



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