Sales & Customer Service Associate

2 weeks ago


Vacaville, United States Massage Envy Full time

Overview:
**Where Better Careers Begin**
Massage Envy Vacaville

196 Nut Tree Parkway, Suite C

Vacaville, CA 95687

**Do you have a passion for helping others?** At the Massage Envy Vacaville franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.
- **We are currently looking to fill a part time position (approx 15 hours). Must have a flexible schedule, be available one weekend day, and be a sales champion**

**Benefits**:

- ** $16.00 / hour** plus uncapped monthly bonus potential
- Complimentary membership, services and discounts
- Employee **referral bonus** program
- Employee Assistance Program
- AFLAC Insurance options
- A **flexible schedule** for a better work/life balance
- Continuous training and coaching on sales and customer service

**Responsibilities**:
**_ Sales_**
- Sell Memberships to Massage Envy guests
- Recommend upgrades and enhancements to members and guests
- Inform members and guests of additional services we offer, such as skincare and total body stretch
- Encourage home-care retail purchases based on service provider recommendations

**_ Customer Service_**
- Greet guests and members as they enter the clinic
- efficiently and effectively check members in and out for appointments
- Answer phones and proactively reach out to clients to book appointments and collect payment
- Resolve customer issues through empathy, active listening and creative problem solving

**_ Administrative_**
- Book appointments to achieve maximum schedule efficiency
- Maintain client files and actively communicate client needs to service provider
- Clean and disinfect common areas as needed
- Complete all other duties assigned by management
- Have previous sales experience and were successul in hitting targets
- Are goal driven, informative, and charismatic sales associates
- Are critical thinkers with excellent math and computer skills and the ability to multitask
- Have great people skills and can establish positive relationships with guests
- Have computer and cash handling skills
- Are supporters of total body care with a general knowledge of massage and skin care services
- Have a high school diploma (or equivalent)

**Culture & Support**:

- Trained leadership that is invested in YOUR success
- Award programs (like Sales Associate of the Year)
- A caring community that strives to celebrate individuality and share knowledge

**If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you**
- ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each _individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted _for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set_by each franchisee and vary by location._

**Salary**: $16.00 / hr + Commission



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