Contact Center

2 months ago

Islandia, United States Suffolk Credit Union Full time

Join our **Member Services Team** as a **Lead Member Services Representative in our Contact Center** and start enjoying all of the benefits of loving where you work

As a leader in the industry, Suffolk Credit Union offers superior value, unique products and personal service so our members have access to the best banking solutions around. And, just as we value our members, we value our employees

As a **Contact Center MSR** your primary responsibility is to provide high quality service to Credit Union members by advising and guiding them in decisions regarding Credit Union products and services such as loans, deposit accounts, on-line banking, and more. Must maximize penetration of all Credit Union products and services in a professional, courteous and helpful manner.

**Responsibilities**:

- Secure membership by providing over the phone assistance and resolve issues, and questions in the Contact Center
- Provides assistance to members and resolves member issues regarding accounts
- Researches and obtains solutions to member issues, questions or complaints
- Opens accounts for existing and potential new members
- Processes wire transfers and other tasks as needed
- Assists members with Member Telephone Service, Live chat, Online banking, debit/credit card issues and secured messaging
- Manages assigned loans through loan pipeline and ensures proper documentation and process
- Meets established loans goals
- Conducts outbound calling for sales purposes and problem follow up
- Backs up other departmental staff as necessary
- Achieves a minimum of "Satisfactory" rating on internal audits and examinations
- Accomplishes the credit union's mission by completing relevant duties as needed when requested by management or other staff members
- Provide quality services at every member interaction
- Cross sells and provides information to members regarding Credit Union products and services

**Essential Qualifications**:

- Knowledge of financial services, sales or banking
- Ability to express oneself clearly and articulately both orally and in writing
- Demonstrated skill in customer service and communication
- Ability to exercise tact and responsibility with handling confidential information
- Ability to work with direct supervision of daily activities
- Demonstrates sales ability and achievement of goal
- Intermediate mathematical skills required
- Must be available to work a flexible schedule including Saturday
- Must be dependable
- The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other qualifications._

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