Customer Service Shipping Clerk

3 weeks ago


Zeeland, United States Charter House Innovations Full time

**Charter House Innovations (CHi)** is a leading design firm and manufacturer of seating and décor for the quick service restaurant, hospitality, and cinema industries. CHi has an exciting opportunity for a _**Customer Service Shipping Clerk**_to join our team.

Responsibilities includes:

- Reviewing project quotes to determine quantity and type of transportation needed.
- Receives timely quotes from carriers for Project Management and Customer Service departments at CHi.
- Contacts carriers to make arrangements for shipping product for on-time deliveries.
- Informs loading crew when transportation will be available and when product ships.
- Verifies that the most recent load list is used and no changes have been made.
- Locates product within warehouse to be shipped. Physically moved product as needed using a forklift or hand cart.
- Packages or coordinates with packing department to safely package products.
- Once product has shipped, checks delivery status and informs other departments of delivery dates and times to insure that the job site is contacted 24 hours prior to delivery.
- Communicates with Production and Project Management when there is a back order on a shipment.
- Maintains shipping and delivery schedule based on the requirements of when the product must be on-site. Delivery dates will determine the due/ship dates on the project schedule and production schedule.
- Coordinates return of products for warranty issues or cancellations.
- Performs other clerical tasks as needed.

The ideal _**Customer Service Shipping Clerk**_ will be self-motivated and have excellent communication, problem solving, and time management skills with proficiency in Office 365. An Associate's Degree in Business Administration and/or at least two years experience in a Shipping Department is recommended.

Charter House Innovations

200 N. Franklin St.

Zeeland, MI 49464

Pay: From $16.00 per hour

Expected hours: 40 - 45 per week

**Benefits**:

- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance

Schedule:

- Day shift
- Monday to Friday
- Overtime

**Experience**:

- Shipping: 1 year (preferred)

Work Location: In person



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