Keyholder

**Assistant Clinic Manager (ACM)**

**5 ways we redefine work & give back to YOU**

**_ We are committed to your growth_**

You are our priority. Skin Laundry has a team of individuals who are responsible for building out a roadmap that makes your success and development guaranteed - as long as you are willing to put in the work.

**_ Work/Life Harmony_**

We believe that all our team members should be cared for as a HUMAN first and foremost. We have an extensive Holiday Policy and are working relentlessly to release new initiatives that support your mental health in and out of work.

**_ You will be led, not managed_**

The days of being managed are over. We believe that success comes from working alongside a People Leader who is there to support and uplift - not criticize or overlook.

**_ Speak Up Culture_**

Let's face it - suffering in silence should no longer be the norm. At Skin Laundry your voice is not only heard, but VITAL to the health of the organization. You have a safe space to speak up, give feedback, and share your needs.

**_ We don't hire jerks_**

It's as simple as that. We are a group of humble, kind, and self-aware individuals - there is no room for bullying, gossip, racism, or any other kind of discrimination or intolerance here.

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**Location**:Pasadena, CA

**Job Type**: Full-time

**Compensation**: $23 - $26/hr + Commission Opportunities

**Ability to commute/cover other clinics**: Reliably commute to home clinic location & periodically travel to other clinics to provide coverage as needed.

**Physical Requirements & Environmental Conditions**:

- This work is performed in a retail environment and requires the ability to walk short distances and stand for long periods of time.
- Must have the ability to lift and carry inventory and move clinic equipment. Regularly required to reach, crouch, kneel, bend, twist, push, pull, and carry up to 25lbs.
- Frequently talking and listening to clients in person and on phone.
- Requires the ability to operate standard office equipment such as phones, keyboards, computers, and touch screen devices.
- Specific vision abilities required by this job include close vision, depth perception, color vision, and ability to adjust focus.

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**About This Exciting Role**:
Skin Laundry is growing & glowing We have multiple new clinics opening across the US We're looking for_ laser_ focused Assistant Clinic Managers to lead our sales strategies and day-to-day management of one of our Skin Laundry clinics. As Assistant Clinic Manager, you're a key team member who inspires and leads by example. You will partner directly with the Clinic Manager to support all aspects of successful sales & retention strategies, customer service-related initiatives, and clinic operations. You will help ensure that the clinic team is motivated to create an energetic and passionate experience for our clients. As an ACM you are a caring leader and must have the ability to make informed decisions, solve problems thoughtfully, and effectively lead the store when the Clinic Manager is not present.

**Reports To**: Clinic Manager

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**Responsibilities Include**:
**Sales & Retention**
- Create curated client experiences
- Present & promote customized laser facials best suited for current and perspective clients' personal skincare needs.
- Discuss the importance or the skin care protocols & products suggested by the medical team.
- Establishes and maintain effective client retention processes.
- Celebrate the success of the clients' results.

**Financial Accountability**
- Partners with Clinic Manager in meeting & exceeding revenue goals set for clinic.
- Use KPIs and propose action plans to elevate client experience.
- Plan and operate within the approved budget.
- Adjust staffing levels according to policy and standards.

**Supporting Store Operations Success**
- Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business.
- Assists with orientation, training, coaching, and developing staff members to understand and execute operational expectations.
- Establishes adequate staff to ensure timely patient visits.
- Strong communication skills, ability to multitask, and comfortability with computer/store systems.

**Enhancing Skin Laundry Culture**
- Partner with clinic team to provide people-oriented, respectful & inclusive workplace of belonging.
- Respect and support all team members individuality, help provide an enjoyable clinic environment & opportunities for development and growth.
- Understand opportunities and support the team to meet personal & clinic business goals every day.
- Upholds organizational relationships with Skin Laundry's "One-Team" Leadership Mentality.

**Assists in the following**:

- Posting work schedule for clinics
- Review and authorizes timecards & time-off request