Front Desk Receptionist

**APPLY ONLINE ONLY; Applicants calling in will not be considered.**

Serenity Zen is looking for motivated individuals to join our team. Individuals are responsible for providing clerical and administrative support for the Spa. They must be able to speak clearly, communicate with all types of people, including VIPs, dignitaries and celebrities. The Spa Receptionist must maintain a professional appearance and friendly attitude toward guests, other employees and management staff and conduct themselves in a professional manner at all times to reflect the high standards of the company.

**Principal duties for Spa Receptionist/Coordinator include but not limited to**:

- Creating and contributing to the growth and positive atmosphere of the store
- Overseeing and managing the daily operations of the store
- Providing excellent service to members/ guests by answering phone calls, setting appointments, greeting members/ guests upon arrival and selling services
- Assists in maintaining professional front desk and reception area.
- Maintaining professional and impeccable store environment for employees and customers/guests
- Flexible schedule with evening and weekends required
- Understands, believes in and upholds Serenity’s Vision, Values and Service Essentials
- Primary responsibilities are sales, customer retention, employee management and customer service

**Requirements**:

- Management, sales and/or marketing experience helpful
- Positive and professional attitude in any situation
- Able to perform multi-tasks
- Understands and values the importance of GREAT customer service
- Great Communicator with strong work ethic
- Passion for exceeding expectations
- Ability to work with diverse group of employees and clients
- Love of health and wellness services and products
- Makes great decisions including when to ask for support
- Be flexible to do the openings, closings and to work on weekend shifts
- Bilingual in Chinese, Korean, or Vietnamese (preferred)

**Benefits**
- Uncapped Commission
- Wellness Program
- Bonuses

Starting pay: $17 + commission

**Job Type**: Part-time

Pay: $17.00 - $22.00 per hour

Weekly day range:

- Monday to Friday
- Weekends as needed

Application Question(s):

- What is your availability? Do you have prior obligations? (religion, relationships, family, school, etc.)
- What experience do you have with massages and/or in the wellness field?

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer Service: 1 year (preferred)
- Receptionist: 1 year (preferred)
- Scheduling: 1 year (preferred)

**Language**:

- Mandarin Chinese (preferred)
- Spanish (preferred)

Work Location: In person