IT Maintenance and Repair Technician

2 weeks ago

Springfield, United States SAIC Full time

Job ID: 2408581

**Location**:SPRINGFIELD, VA, US

**Date Posted**:2024-06-24

**Category**:Engineering and Sciences

**Subcategory**:Field Technician

**Schedule**:Full-time

**Shift**:Day Job

**Travel**:No

**Minimum Clearance Required**:Secret

**Clearance Level Must Be Able to Obtain**:Top Secret

**Potential for Remote Work**:No

**Description**

This is a Maintenance Section position in support of the Department of State (DOS) Vanguard Contract. The IT Maintenance & Repair Technician is responsible for equipment bench test, troubleshoot, repair, validate reported digital equipment problems, and provide information and communications technology (ICT) equipment end-of-life procedures.

**Description of Duties**:

- Interface and coordinate with the Maintenance Team for ICT equipment troubleshooting and repair.
- Inspect, diagnose, and validate returned ICT equipment problems and coordinate with Maintenance Help Desk Specialist for warranty equipment repair.
- Perform and record testing, troubleshoot, activity, and results using DOS REMEDY system.
- Repair out-of-warranty ICT equipment as required.
- Provide accurate and physical ICT equipment accountability during the process of repair/disposal.
- Perform ICT equipment decommissioning and disposal in accordance with DOS policies and procedures.
- Perform in-house storage media sanitization in accordance with DOS policies and procedures.
- Perform other maintenance related duties as assigned.

**Qualifications**

**Required Education & Experience**:

- High School/GED with five (5) years of experience; Associates and three (3) years.
- Hands on experience with IT equipment repair.
- Ability to follow policies and procedures. Experience with policies regarding decommissioning and disposal of equipment is highly preferred.
- Knowledge of help desk ticketing systems.
- Ability to track and manage equipment through the repair process.
- Knowledge of networking and telecommunication equipment.
- Prior experience dealing with and contacting equipment vendors for repair items.
- Ability to multi task in a high paced environment.
- Demonstrates strong work and professional ethics.
- Strong team player.

**Required Clearance**
- US Citizenship.
- Active secret clearance with the ability to obtain a top secret clearance.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

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