Household Appliance Technician
3 weeks ago
Well
- established full-service commercial/residential air conditioning, appliance, and plumbing service contract company, TOTAL APPLIANCE is currently on a mission to introduce more dedicated and hardworking individuals to our Broward headquarters team.
Total Appliance and A/C Repairs, Inc is an equal employment establishment and we do not discriminate. Currently, we are looking for an Appliance Service & Repair Technician, with experience **repairing and servicing household appliances.**
We are looking for an experienced technician to add to the team, the daily responsibilities will be repairing appliances of the many contract customers we have. We service many high-end communities in South Florida, need someone to be well-rounded, and experienced to work on high end appliances. Factory Trained technicians are always a plus, we are looking for talent, and are willing to pay for it.
**Responsibilities include**:
- Demonstrate a positive, professional, and client-oriented attitude about the company with coworkers, tenants, clients, and the public; establish and maintain collaborative working relationships between coworkers.
- Follow proper procedure when servicing a customer’s home, follow proper paperwork protocol, maintain their trucks (and truck stock), maintain their uniforms, and promote a positive work atmosphere for customers and other employees.
- Strive for improvements in work processes and results to better meet company and customer’s expectations; promote employee recognition programs and ensure employees are informed of all company communications; maintain a safe and respectful work environment for employees.
- Expert traveling Dade and Broward County.
- ** Hours & Working Conditions **(as designated)
**Normal Working Hours: Monday through Friday 8AM-5PM**
Overtime as required -On call over weekends as required
May work outside, in crawlspaces, closets, and attics
Work with sheet metal and sharp objects -Lifting and physical exertion required
**Performance Metrics**:
- Assignments or calls per day, experience, disposition and teamwork including regards for our organization.
- Meeting or beating industry time standards for assigned work and following company processes, policies, and procedures.
- Accuracy of paperwork and reporting - Collection of documents, signatures or payments for work performed
- Callbacks resulting from misdiagnosis or poor workmanship, “GO-BACKS”
- Complete truck inventory, Truck maintenance, organization, and cleanliness
- Company tool maintenance and condition
- Professional image to always represent the company
- Completing all required training
- Safety oriented
**Duties and Responsibilities**:
- Troubleshoot equipment and related job problems
- Present findings and options to customers, providing advise as needed/requested
- Complete approved repairs, improvements, or installations within industry standard hours per repair pricing guide
- Clean equipment/work area -Ensure complete customer satisfaction upon completion
- Complete all paperwork required by management
- Collect for work performed if required: documents, payment or signatures
- Maintain truck inventory -Keep assigned service vehicle organized and clean
- Track vehicle maintenance and alert management when maintenance is necessary
- Contact the office following the completion of each call, providing requested information regarding the work completed, and receiving dispatch instructions for the next call
- Provide customers with information and pricing on service agreements, accessories, and other comfort improvements
- Provide customers with information on new equipment when repairs exceed specified amount and/or existing equipment exceeds 10 years of age
- Perform equipment installations and /or maintenance work if needed
- Identify and suggest opportunities for quality and cost improvements
- Other duties as needed
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