Customer Service Coordinator

4 weeks ago

Normal, United States Ryder System Full time

At Ryder, our most important competitive advantage is our people. _CULTURE- INTEGRITY- FAMILY_. As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933

Shop Location
- **Normal, Illinois**

**Shift/Schedule
- Monday - Friday, 7:00am - 3:30pm**

Salary
- P **aid weekly**

**Mechanical knowledge is a plus**

**Summary**

The Customer Service Coordinator, or **CSC**, will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. In this role, you will acquire proven industry knowledge, skills and resources to develop your operations & fleet maintenance background. **_We allow you to carve out your own career path and promote from within_**, based on performance. The ideal path of progression in this role is an Ops Supervisor.

If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares

Here is from people that work here

This is Ryder:
**Essential Functions**
- Customer Service: improve the quality and consistency of customer communications and meet customer's expectations.
- Perform customer relationship activities to include customer interface, issue resolution, and customer satisfaction.
- Execute customer communication protocol as it pertains to PM scheduling and follow up, breakdowns and vehicle status updates Work Flow Management: enhance branch productivity through effective work scheduling and planning.
- Create repair order tasks and update work planning sheet.
- Review maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up.
- Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements.
- Coordinate outside repair with vendors and customers Parts Management: contribute to cost containment through effective inventory planning and warranty.
- Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice, and coordinating parts pick-up and delivery.
- Make recommendations on min-max levels to the inventory planning team.
- Manage parts obsolescence.
- Ship warranty and return parts.
- Organize and ensure cleanliness in the parts room Administrative.
- Effectively handle all incoming shop calls.
- Clerical duties within the shop operations which include vehicle maintenance files.
- Process all Accounts Payable.
- Create repair orders for technicians.

**Additional Responsibilities**
- Performs other duties as assigned.
- Acute attention to detail.
- Ability to communicate effectively, both verbally and in writing.
- Effective phone skills.
- Strong organizational, prioritizing, and multitasking skills
- Proven ability to make good decisions in a fast-moving environment.

**Skills and Abilities**
- Strong computer skills to include spreadsheet and word processing software packages required.
- Experience using Microsoft word and excel intermediate preferred.

**Qualifications**
- H.S. diploma/GED, required
- Three (3) years or more customer service with issues resolution experience required.

**DOT Regulated**: No

**\#LI-post** **\#INDexempt** **\#FB**

**Job Category**: Operations and Support

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

**Current Employees**:
\#wd

  • Development Coordinator, Customer Service and

    3 weeks ago

    Normal, United States Illinois State University Full time

    **Job no**: 518813 - **Work type**: On Campus - **Location**: Normal, Illinois - **Title**: Development Coordinator, Customer Service and Engagement **Division Name**: University Advancement **Department**: Development-Fundraising **Job Summary**: This position plays a critical role in the daily operations of University Advancement, provides exceptional...

  • Service Area Coordinator

    2 weeks ago

    Normal, United States Illinois State University Full time

    **Job no**: 518842 - **Work type**: On Campus - **Location**: Normal, Illinois - **Title**: Service Area Coordinator **Division Name**: Student Affairs **Department**: University Housing Services **Campus Location**: Normal, IL **Job Summary**: The Service Area Coordinator (SAC) provides leadership and administration for a service area within a University...

  • Customer Service Representative, Overnights

    1 month ago

    Normal, Illinois, United States Circle K Full time

    Store : 1606 N Main, Normal, Illinois 61761Availability - Shift/Days Overnight Shift - All Days (ranging from 10pm to 7am)Customer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer...

  • Customer Service Representative, Days

    1 month ago

    Normal, Illinois, United States Circle K Full time

    Store : 309 Landmark Dr, Normal, Illinois 61761Availability - Shift/Days Day Shift - All Days (ranging from 6am to 5pm)Customer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service...

  • Customer Service Representative, Overnights

    4 weeks ago

    Normal, Illinois, United States Circle K Full time

    Store : 1606 N Main, Normal, Illinois 61761Availability - Shift/Days Overnight Shift - All Days (ranging from 10pm to 7am)Customer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer...

  • Customer Service Representative, Days

    4 weeks ago

    Normal, Illinois, United States Circle K Full time

    Store : 309 Landmark Dr, Normal, Illinois 61761Availability - Shift/Days Day Shift - All Days (ranging from 6am to 5pm)Customer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service...

  • Customer Service Specialist

    2 months ago

    Normal, United States Rivian Full time

    Customer Engagement is at the forefront of how we create intuitive, innovative, and beautiful moments that our customers will love. In this position, you will be on the front lines providing support for our customers and educating the Rivian communit Customer Service Specialist, Customer Service, Customer Experience, Customer Engagement, Support, Specialist,...

  • Customer Service Specialist

    2 weeks ago

    Normal, Illinois, United States Rivian Full time

    Customer Engagement is at the forefront of how we create intuitive, innovative, and beautiful moments that our customers will love. In this position, you will be on the front lines providing support for our customers and educating the Rivian communit Customer Service Specialist, Customer Service, Customer Experience, Customer Engagement, Support, Specialist,...

  • Cashier/Customer Service

    1 month ago

    Normal, United States Qik n EZ Part time $14 - $16

    Cashier/Customer Service (CSR/Team Member/Retail)Are you looking for a job opportunity with great benefits, advancement opportunities, and weekly pay? Look no further! Qik n’ EZ is hiring Customer Service Representatives in your local area of Normal, IL.Job Details:Pay Rate: $14.00-$15.95 per hourLocation: 1510 Vernon Ave in Normal, ILStatus:...

  • Cashier/Customer Service

    4 weeks ago

    Normal, United States Qik n EZ Part time $14 - $15

    (CSR/Cashier/Team Member/Retail/Associate)Customer Service Representatives are responsible for providing outstanding customer service while maintaining store cleanliness, stocking inventory, and focusing on safety.Why Are We Different?Advancement opportunities.Weekly pay with direct deposit.Monthly bonus potential.Job Details:Pay Rate: $14.00-$14.50 per...

  • Customer Service Representative, PT Evenings

    1 month ago

    Normal, Illinois, United States Circle K Full time

    Store : 309 Landmark Dr, Normal, Illinois 61761Availability - Shift/Days Part time Evening Shift - All Days (ranging from 2pm to 11pm)Customer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a...

  • Customer Service Representative, PT Evenings

    4 weeks ago

    Normal, Illinois, United States Circle K Full time

    Store : 309 Landmark Dr, Normal, Illinois 61761Availability - Shift/Days Part time Evening Shift - All Days (ranging from 2pm to 11pm)Customer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a...

  • Customer Service Specialist $17/HR

    4 weeks ago

    Normal, United States Orkin Full time

    Overview: $17/HR We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our Customer Service...

  • Service Area Coordinator

    3 weeks ago

    Normal, United States Illinois State University Full time

    **Job no**: 518793 - **Work type**: On Campus - **Location**: Normal, Illinois - **Title**: Service Area Coordinator (Building a Pool) **Division Name**: Student Affairs **Department**: University Housing Services **Campus Location**: Normal, IL **Job Summary**: The Service Area Coordinator (SAC) provides leadership and administration for a service area...

  • Event Coordinator

    2 weeks ago

    Normal, United States Michaels Stores Full time

    Store - NORMAL, IL - Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at o Event Coordinator, Customer Experience, Coordinator, Skills, Customer Service, Retail

  • Customer Service Representative/cashier

    2 weeks ago

    Normal, United States Qik n' Ez Full time

    **Customer Service Representative ** (CSR/Cashier/Team Member/Retail) **Are you looking for a job opportunity with great benefits, advancement opportunities, and weekly pay? Look no further! Qik n’ EZ is hiring Customer Service Representatives in your local area of Normal, IL!** **Job Details** **Pay Rate**: $15.40-$15.95 per hour **Location**:1510...

  • Retail Cashier/customer Service

    5 days ago

    Normal, United States Qik n' Ez Full time

    **Cashier/Customer Service ** (CSR/Team Member/Retail) **Are you looking for a job opportunity with great benefits, advancement opportunities, and weekly pay? Look no further! Qik n’ EZ is hiring Customer Service Representatives in your local area of Normal, IL!** **Job Details** **Pay Rate**: $14.00-$15.95 per hour **Location**:1510 Vernon Ave in...

  • Retail Customer Service Cashier

    1 month ago

    Normal, United States Love's Travel Stops & Country Stores Full time

    Req ID: 434925 Address: 2007 N. Main St. Normal, IL, 61761 Benefits: - Paid Time Off - Flexible Scheduling - 401(k) 100% Match up to 5% - Medical/ Dental/ Vision Insurance after 30 days - Competitive Pay - Career Development Welcome to Loves! At L Customer Service, Cashier, Retail, Service, Commercial Driver, Customer

  • Retail Customer Service Cashier

    4 weeks ago

    Normal, United States Love's Travel Stops & Country Stores Full time

    Req ID: 434925 Address: 2007 N. Main St. Normal, IL, 61761 Benefits: - Paid Time Off - Flexible Scheduling - 401(k) 100% Match up to 5% - Medical/ Dental/ Vision Insurance after 30 days - Competitive Pay - Career Development Welcome to Loves! At L Customer Service, Cashier, Retail, Service, Commercial Driver, Customer

  • Construction Coordinator

    2 months ago

    Normal, United States Network Management Group Inc Full time

    Job Type Full-time Description Our Telecommunications Company is a full-service communications general contractor with a steadfast commitment to doing what's right for the project and our customers. We are currently looking to add to our team and are searching for a qualified Project Coordinator for our Bloomington, IL office. The ideal candidate for the...