Receptionist (Concierge)

**Position Details**:

- Employment: Full-Time

**Inspiration lives here.**:
At AgeWell Solvere Living, we don't just offer you a job; we invite you to become part of a dynamic team that champions your potential. Just as we honor the legacies of those who reside in our communities, we celebrate the dreams of those who work alongside us. Imagine a workplace where your efforts make a meaningful impact on lives, where your ideas are valued, and your growth is nurtured. That's the spirit of our culture - supportive, inclusive, and empowering.

**Job Summary**:
The Concierge serves as an ambassador for the Community. He/she executes receptionist and other responsibilities as defined in this procedure to assist in the administration of the Community.

**Concierge Procedure**:
**Essential Functions**:

- Provides positive first impression to all who enter the Community.
- Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate.
- Greets all visitors in a friendly, courteous, and professional manner.
- Screens and requires visitors to “sign in” at reception desk.
- Notifies Residents of visitors.
- Instructs Resident’s visitor according to Resident’s instructions.
- Receives and processes incoming mail.
- Accepts all outgoing mail/packages.
- Types, copies, orders, and maintains inventory of office supplies, performingother clerical duties as assigned.
- Maintains and updates Emergency Phone Number Log and keeps log at frontdesk.
- Maintains and updates emergency contact information on each Resident andkeeps information at front desk.
- Assists managers with various clerical responsibilities.
- Pages staff as necessary.
- Takes RSVPs for special functions, as necessary.
- Oversees sign-up for scheduled transportation.
- Hands out maintenance requests forms and passes them onto EnvironmentalServices Director.
- Performs other duties as necessary, to include light housekeeping duties.

**Compliance and Safety**:

- Follows all emergency procedures.
- Understands all safety policies and procedures.

**Communication**:

- Communicates effectively with all staff.
- Immediately advises Lifestyle Services Director, Resident Care Director, and General Manager of any changes in physical and/or mental health of Resident immediately.

**Education/Experience/Licensure/Certification**:

- High School Diploma required.
- Must possess a high degree of interpersonal relations skills and ability to relateto a variety of people and personalities.
- Requires considerable initiative and judgment.
- Must have word-processing and clerical skills.
- Must be able to work flexible hours and participate in holiday activities.

**Physical Requirements**:

- Physically able to bend and reach.
- Physically able to sit for extended periods of time.

**Miscellaneous**:

- Required to work weekends and holidays as assigned.
- May be required to work on shifts other than the one for which hired.
- May be required to work extended hours (up to 16 hours per day).
- May be exposed to infectious waste, diseases, conditions, etc., including HIV,AIDS, and Hepatitis B and C viruses.
- Background, criminal, and drug tests as required by HR policies and procedures.
- May be asked to submit to random drug test during employment.
- May have their picture taken and image used in social media or community advertising.
- May be video recorded from devices installed by families in residents’ apartments.