Customer Success Representative

2 weeks ago

New York, United States Cognizioni IT Solutions LLC Full time

Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Manager. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our clients by building strong relationships and providing exceptional service. This is a full-time position with opportunities for growth and advancement.

**Duties**:

- Serve as the primary point of contact for assigned clients, building and maintaining strong relationships
- Understand client goals and objectives, and develop strategies to help them achieve success
- Provide ongoing support and guidance to clients, addressing any questions or concerns they may have
- Collaborate with internal teams to ensure timely delivery of products and services
- Conduct regular check-ins with clients to assess satisfaction levels and identify areas for improvement
- Analyze client data and metrics to identify trends and opportunities for upselling or cross-selling
- Proactively communicate updates, new features, and industry trends to clients
- Assist with onboarding new clients, ensuring a smooth transition and successful implementation of our solutions

**Experience**:

- Previous experience in account management, sales, or customer service roles
- Strong communication skills, both written and verbal, with the ability to effectively communicate complex concepts to diverse audiences
- Experience in project management, including the ability to manage multiple projects simultaneously
- Familiarity with Salesforce or other customer relationship management (CRM) software
- Experience working in the financial services industry is a plus
- Ability to analyze data and metrics to drive insights and make data-driven decisions
- Knowledge of SaaS (Software as a Service) products is preferred

We offer competitive compensation packages including benefits such as health insurance, paid time off, and opportunities for professional development. If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we would love to hear from you.

Please note that all positions at our company are paid positions.

**Job Type**: Contract

Pay: $44,574.68 - $53,681.34 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday

Ability to Relocate:

- New York, NY 10001: Relocate before starting work (required)

Work Location: In person

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