Patient Access Representative

3 weeks ago

Augusta, United States Christ Community Health Services Augusta Full time

**Company Background**:
**Our Mission**:To proclaim Jesus Christ as Lord and to demonstrate His love by providing affordable, quality primary health care to the underserved.

**Our Vision**:In response to God’s grace, we desire to be a part of the redemptive work of Christ to the economically, socially, and spiritually impoverished communities of Augusta, Georgia.

**About**: Christ Community Health Services Augusta (CCH) is a rapidly growing, primary care health clinic and a community and faith-based 501 (c) (3) organization serving families in a ten-county region between Georgia and South Carolina.

As our patient population continues to grow throughout the greater Augusta area, we are in search of a caring and competent full-time** Patient Access Representative **to join our team Our four clinics (five, including dental) are strategically located in urban Augusta neighborhoods, providing local access to affordable care for patients who face medical, economic and transportation hardships. As a federally qualified health center and certified patient-centered medical home, we accept patients with no insurance, Medicare, Medicaid and most commercial insurance plans.

Our services include:

- Adult and Pediatric Primary Care
- Integrated Behavioral Health
- Family Dentistry
- Physical Therapy
- HIV/Chronic Disease Care Management
- Lab Services
- Prescription Assistance
- Specialty Referrals

Christ Community Health aims to share Christ’s love through healing of the body, mind, and soul. We hope you’ll consider joining us in this ministry. Help us meet the needs of others in our community Working at Christ Community, you’ll find community, vocational purpose, and a place to grow in the health care field.

**Position Overview**:
Under supervision of the Site Manager, the **Patient Access Representative **is responsible for coordinating patient reception - including check-in, acceptance of payment, eligibility verification, and related information gathering. Duties also include communicating with new and established patients to conduct appointment scheduling and patient support activities over the phone. The Patient Access Representative will communicate with various clinical and administrative staff to ensure each patient’s experience at CCH is positive while applicable policies and procedures are followed. _Key responsibilities include:_
- _Exemplifies the mission, vision, and core values of CCH by promoting a culture of loving, holistic patient engagement characterized by trust, grace, and accountability;_
- _Conducts registration activities including verification and documentation of all relevant patient demographic and insurance information;_
- _Proactively performs insurance eligibility verification and updates;_
- _Performs telephonic appointment reminders;_
- _Makes outgoing and receives incoming phone calls to appropriately schedule, reschedule, and cancel patient appointments at the request of patients and/or clinical staff;_
- _Facilitates Financial Assistance appointments with patient and financial counselors;_
- _Greets the patient at the time of arrival;_
- _Obtains and records required patient information;_
- _Assist patients in understanding scheduling and payment policies, and completing necessary forms;_
- _Collects and records payment due at the time of service;_
- _Closes daily payment register/batch and balance cash drawer;_
- _Guides patients in utilizing CCH’s online web portal, including account set up and general platform understanding;_
- _Guides patients in utilizing check-in/payment kiosks;_
- _Other patient services and related patient reception responsibilities, as assigned._
- _The Patient Access Representative will work with members of various other teams, including those responsible for accounts/billing, as well as clinical care teams, to continually enhance processes and improve efficiencies._
- _At least two (2) years of customer service experience in a moderately high-stress environment;_
- _Eager and able to embody the Mission, Vision, and Core Values of CCH;_
- _Able and willing to demonstrate love, compassion, and genuine care when interacting with others;_
- _Excellent customer service and communication skills;_
- _Able to remain calm and react effectively in both routine and emergent situations;_
- _Very high attention to detail and strong organizational skills;_
- _Ability to accurately accept and record payments, and make change;_
- _Eager and able to adapt to and learn new concepts quickly;_
- _Strong overall computer skills;_
- _Able to collaborate closely with teammates and to effectively manage time independently;_
- _Able to encourage and pray with patients and fellow staff;_
- _Some college courses related to medical billing/coding, health administration, and/or other related field preferred;_
- _Fluency in English and Spanish required._

**What Christ Community has to offer**:
CCH is committed to understanding the needs of its staff and recognizing

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