Av Technician Evenings

2 weeks ago


Washington, United States American University Full time

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about

American University
Department:

Library Evening Services

Time Type:
Full time
Work Modality:

Full On Campus Presence
Union:

SEIU Local 500 - Provost & Enrollment Division

This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.
Job Description:

Summary:
This position is intended for a late afternoon / evening shift.

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Classroom technology support:
- Deliver maintain and operate multimedia audiovisual equipment and systems used to support a wide variety of instructional methods and techniques in classrooms both in technology enhanced classrooms and in classrooms without or with limited installed technology. Troubleshoot and resolve technical problems with AV equipment used in classrooms. This includes, but is not limited to, projectors, LCD and plasma displays, control systems, media playback equipment, AV interface plates, projection screens, audio equipment (amps, microphones, speakers) and video cameras. Deliver supplemental equipment for classes and assure that the equipment is set up properly.-
- Provide input for the creation of departmental operating guidelines, procedures, and documentation related to classroom support operations as well as system and equipment improvements.

2. Live event support:
- Setup, test, operate, and calibrate audiovisual equipment, such as microphones, speakers, sound mixing boards, video and audio monitors, and projectors, for live and hybrid events and recordings. Serve as primary technical support for most early morning general and special events. Provide solutions for presentation needs frequently in high-pressure situations. Deliver supplemental equipment and ensure that the equipment is set up properly.

3. Equipment maintenance and repair:
- Participate in an ongoing program of maintenance and replacement for AV equipment. Conduct bi-annual room equipment checks as directed and perform necessary repairs. Provide on-site troubleshooting, maintenance, and repair of audio-visual equipment and systems such as projectors, switchers, DSP, button control panels, mixers, amplifiers, media players, doc cams, and other associated equipment. Reprogram control systems as needed. Carry out first line fault repairs and communicate with vendors when repairs cannot be resolved locally. Help with in-shop troubleshooting, preventative maintenance, and testing.

4. Support Hybrid, Hy-Flex and Zoom Room systems for classes and events:
- Assist in operation of Hybrid, Hy-Flex and Zoom Room systems. Setup and operate cameras and audio devices for hybrid classes and events in spaces without built-in or malfunctioning streaming systems. Monitor streams to ensure quality and address any possible problems. Advise customers on appropriate formats, equipment or services for their event or class. Direct and coordinate activities of part time AV Technicians and other personnel in relation to a variety of streaming situations.

5. Training on Instructional Technology:
- Consult with stakeholders on their event and classroom support needs. Train faculty, staff, and students in the use of classroom technologies. Provide technical support for training of audio and video technicians in the use and maintenance of new equipment and technologies. Train part-time staff as assigned.

6. Other duties as assigned.

Competencies:
- Serving Customers.- Prioritizing and Organizing.- Championing Customer Needs.- Making Accurate Judgments and Decisions.- Displaying Creativity.- Acting Ethically and with Integrity.- Supporting a Diverse and Inclusive Community.- Ability to adapt to changing service needs, conditions, and work responsibilities.- Acting proactively recognizing important trends that will affect library services and programs.- Ability to solve problems effectively and collaboratively.- Ability to behave with civility and respect in the workplace.

Position Type/Expected Hours of Work:
- Front-line, 35 hour work week.- This is a union eligible position.

Salary Range:
- $23.11 - $25.91/hour.

Required Education and Experience:
- Associate's degree or equivalent- At least two years of college as well as a combination of in-depth training and experience in audio visual systems and equipment troubleshooting, maintenance and repair. Previous experience in AV classroom or event support in high pressure



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