Store Leader

**SUMMARY**

The Store Leader/Store Leader 2 is responsible for all facets of store operations (at two store locations for SL2) and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Store Leader develops and promotes a sales culture by creating individualized and complete solutions for every guest, and providing outstanding guest service experiences through professional conduct and shared passion for gaming, and supporting the overall store environment to meet/exceed sales and profit. In addition to ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business, this position supervises a retail staff which may vary based upon store size, location(s), and expected sales volume.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- SL2 will manage and lead in a multiunit capacity, with the ability to multitask and direct a

larger team across two store locations.
- Provide and model best-in-class guest service: promptly greet guests; respond to guest

questions/concerns quickly, effectively, and courteously; assist guests with meeting their

video gaming needs; inform guests of special promotions; recommend additional items

guest for shopping at GameStop; prioritize guests over tasks and demonstrate that

commitment by circulating throughout the store.
- Support the total shopping environment, including visual and operational elements,

current sales initiatives, and the guest relationships that lead to sales and repeat

business.
- Promptly and accurately process guest purchases/return transactions using Point‐of‐

Sale (POS) computer system via PC keyboard, including making correct change, placing

merchandise in a bag, providing a receipt, and ensuring top notch guest service.
- Respond to guest comments or questions in person or on the phone; answer phone calls

promptly, courteously, and professionally, using the phone greeting provided by

GameStop; when appropriate, escalate customer issues and complaints to the Store

Leader in a timely and professional manner.
- Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade-in

program, and Pro Rewards guest loyalty program.
- Recruit, interview, hire, assess, develop, and retain high-performing associates.
- Ensure associates have completed their onboarding, job training, and compliance

training PRIOR to opening or closing a shift on their own. Associates should know all

aspects of their jobs, including all company/store policies, inventory control and loss

prevention practices including scam awareness, safety best practices, financial protocol,

and ethical responsibilities.
- Communicate regularly with store associates and District Manager to ensure that all

GameStop store initiatives are implemented according to plan. Set guest service

expectations for store associates and train store associates in all aspects of their job

responsibilities, including company/store policies, procedures, practices, and guidelines.

Supervise and delegate tasks to Guest Advisors, Senior Guest Advisors, and Assistant

Store Leaders.
- Schedule store associates ensuring that the scheduling guidelines are followed, and all

breaks and meals are accounted for as required. Supervise staffing levels to achieve

optimum guest service at all times and ensure that best-in-class guest service is

consistently provided.
- Approve payroll, make time edits, and verify that store associates are paid for all time

worked.
- Provide timely and appropriate recognition and feedback to all store associates

concerning performance; regularly input written feedback for each store associate into

HRIS.
- Ensure that all areas of the store, including restrooms, are neat, clean, organized, and

merchandised per company guidelines and all store fixtures and equipment are in

proper working order.
- Ensure Omni-Channel orders are fulfilled and shipped daily.
- Perform store inventory counts (home store and other stores in your district/region),

stock/restock merchandise on shelves and fixtures, and move product from the stock

room to the front of the store to ensure that all products in the store are represented,

organized, and alphabetized on the sales floor.
- Protect company assets through effective inventory control and loss prevention

practices including scam awareness, safety best practices, and delivering bank deposits

as required; visually inspect associates' packages and/or belongings at store closing or

at the end of a shift as appropriate.
- Lead store team in meeting and exceeding sales, profit, and shrink goals and complete

required administrative and operational duties necessary to goal achievement.
- Count, balance and reconcile daily business transaction totals