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Pathology Support Tech Full-time Days
4 months ago
The **Pathology Support Tech** reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
**Responsibilities**:
- Provides assistance to all staff pathologists and residents with pickup, delivery, and order entry of tissue specimens into the laboratory computer system.
- Preparation of tissues for gross examination.
- Customer service (specimen collection and receipt information) via phone and direct communication.
- Responsible for communication with clients, clinics, operating rooms, pathologists, residents, and supervisors regarding specimen problems.
- Receive specimens in the surgical pathology laboratory per SOP.
- Document specimen receipt and reconcile specimen logs with appropriate follow-up as necessary.
- Verify specimen and requisition meet acceptable criteria per SOP.
- Take necessary corrective action with appropriate OR, clinic, or physician's office to resolve any specimen and/or requisition discrepancies or deficiencies.
- Prioritize specimen processing based on established guidelines.
- Accession specimens into the Laboratory Information System.
- Label requisitions and specimen containers accurately.
- Generate accurately labeled tissue cassettes.
- Maintain specimen storage areas, including triaging surgical and autopsy specimens qualifying for disposal and discarding specimens per SOP.
- Answer routine inquiries related to specimen handling and case status, triage department phone calls appropriately.
- Maintain a clean and safe work environment to ensure efficient workflow and compliance with all regulatory requirements.
- Clean, disinfect, and perform routine maintenance in specimen receiving/accessioning area per SOP.
- Perform minor spill cleanup per SOP when necessary.
- Maintain supply stock.
- Personal protective equipment is provided by the laboratory and is worn in the department due to exposure to biohazardous and/or chemically hazardous materials.
- Presents a friendly, approachable, professional demeanor and appearance.
- Provides accurate information and timely updates to patients and customers.
- Addresses questions and concerns promptly, or identifies appropriate person and resources to do so.
- Provides directions or help to patients and customers with finding their way.
- Demonstrates teamwork by helping co-workers within and across departments.
- Communicates effectively with others, respects diverse opinions and styles, acknowledges the assistance and contributions of others.
- Uses organizational and unit/department resources efficiently.
- Manages work schedule efficiently, completing tasks and assignments on time.
- Contributes to opportunities and processes for continuous improvement.
- Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide.
- Demonstrates the ability to be flexible, organized and function under stressful situations.
- Utilizes critical thinking skills to successfully demonstrate the ability to prioritize and complete work quickly as the needs of the department change.
- Is customer oriented and able to communicate and work effectively with all levels of staff, as well as co-workers.
- Answers department telephone in a polite manner, communicating messages appropriately and clearly to all staff members.
- Demonstrates a willingness to support co-workers; voluntarily pitches in.
- Willing to mentor and train new staff.
- Acts as an integral member of the team.
- Communicates appropriately and clearly with all.
- Maintains a good working relationship within the department and other ancillary departments.
- Demonstrates a positive attitude.
- Handles stressful situations in a mature and professional manner.
- Has the ability to prioritize and re-prioritize workflow and maintain an organized workspace.
- Documentation meets current standards and policies.
- Provides documentation that is timely, accurate, up to date, complete and legible.
- Maintains department equipment and notifying appropriate personnel when repairs beyond the general scope are required.
- Maintains regulatory requirements and guidelines. (i.e. CAP, CLIA).
- Attends annual review and departmental staff meetings.
AA/EOE
**Qualifications**
**Required**:
- Upon hire must provide hard copy of high school diploma or equivalency and/or transcripts. Must provide proof of Education as stated in the CLIA guidelines.
**Preferred**:
- Prior work experience in laboratory support or health related experience.
**Equal Opportunity**
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
