Manager, Human Capital

3 weeks ago

Phoenix, United States TriWest Healthcare Alliance Full time

Responsible for the administration of Human Capital programs. Collaborates with line managers on Human Capital issues. Coaches leaders on TriWest Human Capital policies and procedures, including, employee relations, leadership development, employee engagement, exit interviews, turnover analysis, performance appraisal system, supervisory training, and internal investigations. Lead and manage human capital professionals. Supports the Director of Human Capital to ensure programs and policies create and reinforce a positive work environment; the company is compliant to all federal, state and locals laws and the company is executing best practices.

**Education & Experience**

**Required**:

- Bachelor's degree in Human Resources, Business or related field.
- 5+ years experience as human resources generalist with demonstrated success in full life cycle corporate recruiting, employee relations, benefits, compensation and training.
- 3+ years in Employee Relations / Labor Relations
- Strong knowledge of federal, state, and local laws and regulations
- Demonstrated experience establishing strong relationships with leaders at all levels
- Strong business acumen, using that understanding to effectively develop and deploy solutions that help leaders meet their business goals.
- Demonstrated experience as a change agent, leading and managing organizational changes. Project management experience in leading and participating on teams.
- Experience developing and facilitating leadership development programs such as employee engagement, coaching, conflict management and performance management. Strong presentation skills.

**Preferred**:

- Master's degree in Human Resources, Business Administration, PHR or SPHR designation
- PeopleSoft experience
- Supervisory experience

**Key Responsibilities**
- Leads, manages and coaches direct reports to achieve maximum engagement and effectiveness. o Consults with employees and line managers on Human Capital matters including human capital policies, staffing, performance management, benefits, compensation and employee relations issues... o Performs recruitment responsibilities to include sourcing, interviewing, selection and on-boarding.o Conducts investigations regarding workplace concerns. Effectively resolves issues within a reasonable timeframe and with appropriate outcomes. Outcomes may include disciplinary action up to and including termination of employment. o Ensures compliance with federal, state, and local regulations, including employment law, Equal Employment Opportunity, American with Disabilities Act.o Monitors and supports benefit-related matters, including FMLA, ADA and Workers' Compensation claims.o Develops and delivers training programs that educate leaders on topics such as employment law, TriWest policies and procedures and annual performance evaluation processes.o Coordinates the exit interview process for assigned area, including analyzing, identifying employee retention issues, and reporting on trends to Human Capital department management.
- Consults with management team on the annual performance appraisal process to ensure compliance with Human Capital protocols.
- Travels to field locations as required, coaching line managers on Human Capital programs and initiatives.
- Performs other duties as assigned.
- Regular and reliable attendance is required.

**Competencies**

**Coaching / Training / Mentoring**:Actively foster actions required for desired business outcomes through ongoing constructive feedback.

**Communication / People Skills**:Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

**Coping / Flexibility**:Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

**Empathy / Customer Service**:Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.

**Independent Thinking / Self-Initiative**:Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.

**Leadership**:Successfully manage different styles of employees; provide clear direction and effective coaching.

**Multi-Tasking / Time Management**:Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

**Problem Solving / Analysis**:Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

**Technical Skills**:Advanced collaboration, listening, consulting, and conflict resolution skills; experience conducting investigations; in-depth knowledge of TriWest Human Resources policies and procedures, knowledge of Human Resources management concepts; federal, state, and local employment la

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