I.t. Supervisor

**Job Title**:I.T. Supervisor**

**Department**:Information Technology

**Supervisor**:Director, Information Technology

**Full-time 40 hrs. Days**

**Job Objective**:
Under the general direction of the Director of Information Technology, implement, maintain, and support a cost effective, state-of-the-art, data and telecommunications infrastructure pertaining to Mozaic Senior Life. This hands-on role also supervises the responsibilities of staff and vendors. This position is 60% hands on supporting users and acting as level 2-3 helpdesk support until issue is resolved, 30% project implementation and new technology research as assigned by the I.T. Director and 10% day-to-day managerial tasks for helpdesk personnel and departmental functions.

**Minimum Qualifications**:
Education: High school graduate required. AS or BS in computers management or science preferred.

Experience: 5 years of relevant experience in a fast-paced environment. Office365 and Microsoft office apps., knowledge of I.T. systems and infrastructure, MDM support for cellular devices, using IBM MaaS360 or similar, familiarity with SolarWinds Service Desk or similar, remote access software such as Kaseya, TeamViewer or similar. Knowledge of Mitel PBX, Helpdesk management, Project management, and experience in cybersecurity are a plus.

Licensure: Proven experience in lieu of certifications accepted.

**Essential Job Functions**:

- Perform the objective of the role.
- Work with our MSP partner and other 3rd party support to lead activities, implement, maintain and support a cost effective, modern infrastructure.
- Identify security vulnerabilities and develop corrective solutions.
- Work with I.T. Director to develop I.T. strategies and long-term goals.
- Develop and Implement I.T. best practice standards, policies, and procedures.
- Conduct departmental need assessments throughout facility.
- Create and maintain KPI's for vendor, and I.T. department performance.
- Work with our support partners to manage telecommunications, TV and phone.
- Address internal customer complaints. Ensure that service problems are corrected, and adjustments are made to avoid recurrence.
- Assist in negotiating contracts with consultants and vendors for services and products.
- Supervise Helpdesk personnel and other direct reports as assigned.
- Participate as a member of management team in planning, problem resolution, and reviewing department performance.
- Demonstrate the philosophy, mission, and core values of Mozaic Senior Life in performance of job responsibilities which includes courteous and cooperative behavior toward residents, visitors, volunteers, peers, and physicians.
- Other related duties as assigned.

**Physical and Mental Requirements**:

- Ability to sit or stand for long periods of time.
- Ability to speak clearly and be understood.
- Ability to communicate with people on all levels of an organization.
- Able to hear sounds within some background of noise as in answering the phone, intercom, etc.
- Visual acuity to see computer and read printed documents.
- Ability to concentrate on fine details with interruptions.
- Ability to attend to tasks/functions for more than 60 minutes at a time.
- Ability to understand and relate to the reasons behind several related concepts.
- Ability to remember multiple tasks over long periods of time.
- Ability to perform gross body coordination such as walking, bending, stooping, crawling under desks, filing, etc.
- Ability to perform tasks which require hand eye coordination such as keyboard skills, writing or picking up paper.
- Ability to lift equipment/supplies of 35 pounds.

**Environmental Conditions**:

- Rare exposure to blood, body tissue or fluids.
- Possible exposure to high/low temperatures.

This job description is not designed to cover or contain every possible listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.