Executive Front Office Manager

1 month ago


New York, United States LUMA Hotel Full time

**SALARY RANGE: $80,000**

**WHO WE ARE**:
Taking a cue from our name, Luma brings a bright, fresh, innovative approach to the contemporary lifestyle hotel scene, in the epicenter of NYC. Nestled between corporate giants and the vibrant Times Square entertainment hub, LUMA stands tall at 30 floors, above West 41st Street. Situated in the lively Bryant Park vicinity, our location influences every aspect of our operation. Illustrating our focus on tech-savvy amenities, modern design, and intuitive service that appeals to our guests seeking comfort and productivity, whether they are traveling for business or leisure. Centrally positioned, we link our guests through the city and connect you with like-minded brands through strategic partnerships. With our independent mindset, LUMA shines as a pioneer in the realm of forward-looking hospitality.

Being affiliated with a hotel that ranks in the **Top 10% worldwide** and holds a **Top 5 position on TripAdvisor**, we can offer a phenomenal career advancement opportunity. The prestige achieved across a global reach sponsors a distinguished recognition that can create an optimistic work environment with a focus on excellence and customer satisfaction. Employees may benefit from being part of a team that consistently delivers exceptional service, which can lead to a sense of pride and accomplishment in their contributions.

Providing employees with valuable experience and skills-building that will enhance their professional growth and propel their career development. The high standards set by the hotel to maintain its top ranking also translates into comprehensive training and excellent development opportunities for staff members. Additionally, working at a worldly renowned hotel can offer incredible exposure through networking opportunities with a diverse clientele, and the chance to work with a team of talented individuals who are passionate about hospitality. Overall, being committed with a thriving hotel can be a fulfilling and rewarding experience for anyone seeking a robust and dynamic environment.

**THE ROLE**:
Responsible for the overall operations of the Front Office department to include the front desk, bell, concierge and night audit. Responsible for the management of front office associates and ensuring standard operating procedures are maintained. Provides high quality guest service while generating maximum revenue for the department.

**WHAT YOU'LL DO**:
**ESSENTIAL JOB DUTIES AND RESPONSIBILITIES**
- Operations
- Staff Management
- Training
- ADMINISTRATIVE

**WHAT WE LOOK FOR**:

- Bachelor’s degree required or equivalent combination of education and experience.
- Minimum 3 years’ experience in a hotel front office management role.
- Boutique independent hotel experience preferred.
- Hotel experience with high ratings and exceptional customer service record.
- Fire Safety Director Certificate required

**Skills**: Preferred
- Problem Solving
- Training
- Teamwork
- Time-Management
- Conflict Resolution
- Customer Service

**Behaviors**: Preferred
- Leader: Inspires teammates to follow them

**Motivations**: Preferred
- Goal Completion: Inspired to perform well by the completion of tasks



  • New York City, United States Gecko Hospitality Full time

    Executive Front Office Manager is responsible for the overall operations of the Front Office department to include the front desk, bell, concierge, and night audit. Responsible for the management of front office associates and ensuring standard opera Office Manager, Executive, Manager, Office, Operations, Business Services, Staffing


  • New York, United States Gecko Hospitality Full time

    Executive Front Office Manager is responsible for the overall operations of the Front Office department to include the front desk, bell, concierge, and night audit. Responsible for the management of front office associates and ensuring standard operating procedures are maintained. Provides high quality guest service while generating maximum revenue for the...


  • New York, United States Nivoda Full time

    Salary - $60,000 Location - New York City As a Front Desk Executive at Nivoda, you'll play a pivotal role in creating a welcoming and efficient environment for our New York office. Your knack for organization, excellent communication skills, and passion for providing exceptional service will make you a perfect fit for this position. Your ability to create a...


  • New York, United States Nivoda Full time

    Salary - $60,000Location - New York CityAs a Front Desk Executive at Nivoda, you'll play a pivotal role in creating a welcoming and efficient environment for our New York office. Your knack for organization, excellent communication skills, and passion for providing exceptional service will make you a perfect fit for this position. Your ability to create a...


  • New York, New York, United States Hyatt Centric Midtown 5th Avenue New York Full time

    DESCRIPTIONThe Hyatt Centric New York is seeking an experienced Assistant Front Office Manager who will assist in leading the Front Office staff in the proper execution of Guest Satisfaction and Front Desk service standards. The Assistant Front Office Manager will also assist in hiring team members, managing performance, communicating feedback, and training...

  • Front Office Manager

    3 weeks ago


    New York, United States Giularos Search Firm Full time

    Job DescriptionJob DescriptionGiularos Hospitality is looking for an awesome Front Office Manager to oversee the front office at a boutique property in NYC (Midtown)!-Oversee Front Desk, Night Audit and Bell-Manage day to day operations of front office-Handle room blocking, scheduling, payroll, training and PMS Management-Manage oversells-Train and Develop...


  • New York, United States The Chatwal Full time

    Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the Director of Front Office. The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training,...

  • Editor in Chief

    4 days ago


    New York, United States Front Office Sports Full time

    Job DescriptionJob DescriptionDescriptionAs the Editor-in-Chief, you will play a pivotal role in shaping our brand's editorial voice, maintaining stringent standards, and ensuring the delivery of exceptional content across various platforms. In this role, you will be hands-on with the newsroom in articulating and amplifying FOS’ editorial focus of...


  • New York, United States Marriott International Full time

    Job DescriptionJOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process....


  • New York, United States Front Office Sports Full time

    Job DescriptionJob DescriptionDescriptionWe seek a highly motivated and experienced Account Management Director to join our sales team and help build the account management function within our fast-growing Brand Partnerships department. The ideal candidate will be vital in driving revenue growth through delivering top-notch client service, resulting in...


  • New York, United States Holiday Inn Express New York City Wall Street Full time

    **Overview**: **Opportunity: Front Office Manager** Manage hotel front office operations in accordance with established guest service and sustainability standards. **Compensation**: $60,000-$65,000 / year **Your Growth Path** Assistant General Manager - General Manager - Area General Manager **Your Focus** - Interview, select, train, schedule, coach and...


  • New York, United States Dream Midtown Full time

    Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director. The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department...


  • New York, United States Holiday Inn Express - Water Street Full time

    Overview: **Opportunity: Front Office Manager** Manage hotel front office operations in accordance with established guest service and sustainability standards. **Compensation**: $60,000-$65,000 / year **Your Growth Path** Assistant General Manager - General Manager - Area General Manager **Your Focus** - Interview, select, train, schedule, coach and...


  • New York, United States Moxy NYC Lower East Side Full time

    The main purpose of the Assistant Front Office Manager is ensuring the smooth operation of the front desk.  To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager.  To direct the Front Office operation in the absence of the Front Office Manager.HOTEL VALUES:  This description...


  • New York, New York, United States Moxy NYC Lower East Side Full time

    The main purpose of the Assistant Front Office Manager is ensuring the smooth operation of the front desk. To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager. To direct the Front Office operation in the absence of the Front Office Manager.HOTEL VALUES: This description of...

  • Front Office Manager

    6 hours ago


    New York, United States NoMo SoHo Full time

    Compensation Type: Yearly Highgate Hotels: **Location**: Inspired by its Crosby Street location, NoMo blends nostalgia with modern for an authentic and unique SoHo experience — as seen by its curated collection of vintage and contemporary art. Guests can enjoy farm - to - fork seasonal cuisine at NoMo Kitchen or relax daily with morning coffee and tea in...


  • New York, United States Hersha Hospitality Management, LP Full time

    Overview Opportunity: Assistant Front Office Manager Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards. Compensation: $52,500 / year, OEM position Potential Career Path Front Office Manager - Rooms Division Manager - Assistant General...


  • New York, United States Hersha Hospitality Management, LP Full time

    Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards. Compensation: $52,500 / year, OEM position Potential Career Path Front Office Manager Office Manager, Assistant, Office, Manager, Operations, General Manager, Business Services


  • New York, United States Hotel 48Lex Full time

    **Overview**: **Opportunity: Assistant Front Office Manager** Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards. **Compensation: $62,400 / year** **Potential Career Path** Front Office Manager - Rooms Division Manager - Assistant General...

  • Front Office Manager

    4 weeks ago


    New York, United States Dr Lisa Kang DDS Full time

    **Responsibilities** - Answer all phone calls and direct them as needed - Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets) - Ensure timely and accurate patient/customer service - Handle complaints and specific customers requests - Troubleshoot emergencies - Monitor stock and order office...