![AVIT, LLC](https://media.trabajo.org/img/noimg.jpg)
IT Support Center Technician Tier 1
2 months ago
Job Description:
The IT Support Center Technician Level 1 will be responsible for providing first-level technical support to customers, resolving technical issues, and ensuring high-quality customer service. The technician will work as part of AVIT's technical support team and will report to the IT Lead and Service Manager.
Basic Functions:
- Troubleshoot and resolve technical issues related to hardware, software, and IT network systems
- Provide clear and concise technical support to customers
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewall, switch (managed/unmanaged), access points, surveillance (SVR/NVR/DVR/Cameras), phones (VOIP/Telecom), digital signage, IOT devices
- Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
- Document customer interactions and resolution in a ticketing system
- Escalate more complex issues to higher-level technicians
- Keep up-to-date with current technologies and industry developments
- Provide feedback to the team and management to continuously improve service delivery
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
- Diagnosis skills of technical issues.
- Ability to multi-task and adapt to changes quickly.
- Technical awareness: ability to match resources to technical issues appropriately.
- Service awareness of all organization’s key services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide services.
- Typing skills to ensure quick and accurate entry of service request details.
- Self-motivated with the ability to work in a fast-moving environment.
Pay: $16.00 - $19.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
- 2 years
- 3 years
- Under 1 year
Schedule:
- 8 hour shift
- Every weekend
**Experience**:
- Help desk: 1 year (preferred)
- Computer networking: 1 year (preferred)
Ability to Relocate:
- Tampa, FL 33634: Relocate before starting work (required)
Work Location: In person
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