Maintenance Supervisor
4 weeks ago
**Position Summary**:
The Maintenance Supervisor (“MS”) at The Pryde, an LGBTQ+ affirming senior community, will have broad and in-depth responsibilities for the maintenance and repair of an apartment development(s) which may consist of multiple buildings or a single structure.
Depending of the size of the assigned development(s) the MS may work alone or lead a Maintenance Technician(s) and possibly a Porter.
Reporting to their assigned Property Manager the MS will ensure their assigned apartment development(s) is maintained to company and industry standards of excellence. The MS will work with commitment to maintain an attractive, clean, well-maintained property and the mechanical systems which are a part of the development(s). As a key employee responsible for a development used around the clock by residents, the MS will be available for emergency calls and responsive to safety matters.
The MS will work collaboratively with the Property Manager and other staff members at being a good steward of a valuable asset which is home to residents of various economic circumstances and social needs. The MS will ensure the integrity of all data entered into the company’s systems.
The MS will provide excellent customer service to residents thus encouraging long-term retention.
As a leader the MS will demonstrate professionalism and will support the development and training of those supervised, and will diligently pursue their own professional development by fully utilizing the Pennrose Academy. The MS will report to a Property Manager.
**Property Overview**:
Pennrose, in partnership with LGBTQ Senior Housing Inc., is developing 74 brand new LGBTQ+ affirming apartments for seniors 62 and older in the Hyde Park neighborhood of Boston. The 120 year old former William Barton Rogers School is currently undergoing a historic rehabilitation. Rent-restricted studio, one
- and two-bedroom apartments will be available to households and individuals at various income tiers (30%, 50%, 60%, 80% and 100% of Area Median Income). Several apartments will be set aside for homeless individuals.
The residence boasts modern amenities and is pet friendly. The community hosts two private resident lounges and a sunroom. There is additional space available for large events, space for gallery, Resident cinema, classroom space for learning opportunities, and on-site laundry facilities. In addition, the residents will have access to a fitness center.
Property management offers additional services, programs, accessibility and security for all residents and their invited guests such as:
- Elevators and secured access entry to building
- Courtyard and professionally landscaped grounds
- On-site supportive services available to all residents including LGBTQ Programming and Services
- On-site professional management team and maintenance with 24-hour emergency call service
**Responsibilities**:
- Effectively manage the unit make-ready program to company standards which is 5 business days
- Work collaboratively with the Property Manager to successfully complete apartment unit inspections for both move-in and move-out to include preparing estimates of damage for collection purpose
- Seek cost saving and best practices and share them with colleagues
- Embrace the company’s use of Technology by optimizing the use of Yardi Maintenance Mobile
- Utilize Yardi’s Procure to Pay to maximize savings - share lower cost opportunities with the company’s Vice President for Capital Planning, Procurement and Energy Management
- Follow the company’s Risk Management directives to maintain a safe property environment
- Make repairs and perform preventative maintenance to company, industry standards and to building codes - seek the help of the Regional Maintenance Manager, or Director of Project and Risk Management, or the Vice President for Capital Planning, Procurement and Energy Management before proceeding with unfamiliar measures - contact them before contacting vendors for the non-routine repair or replacement issues
- Remove snow from sidewalks and entry areas and portions of parking lots with company approved materials done following company procedures which includes maintain a professional snow log
- Ensure all preventative maintenance processes are completed following manufacturers’ guidance and maintain warranty, guarantee and key physical component identification information
- Secure and preserve a set of building plans
- Maintain common areas in a professional manner and inspect the property and its grounds daily looking for problems and solve them immediately
- Understand the property’s annual operating budget and work to achieve the objectives therein
- Proactively manage to avoid surprises -maintain the property to “inspection level” every day
- Monitor utility consumption and related expense - work with the Property Manager to optimize the use of the NWP system and responses to utility alerts
- Provide meaningful input to th
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