Customer Service and Sales Representative:

2 weeks ago


Houston, United States DriveTown Inc Full time

Overview:
We are seeking a motivated and customer-focused individual to join our team as a Customer Service/Sales Representative. In this role, you will be responsible for providing exceptional service to our customers and driving sales through effective communication and upselling techniques.

**Responsibilities**:

- Handle inbound and outbound calls to assist customers with inquiries, orders, and concerns
- Provide accurate and timely information regarding product features, pricing, and promotions
- Utilize data entry skills to update customer information in the system
- Analyze customer needs and recommend appropriate products or services
- Maintain a high level of professionalism and phone etiquette at all times
- Upsell additional products or services to maximize sales opportunities
- Resolve customer complaints or issues in a timely and satisfactory manner
- Collaborate with team members to achieve sales targets and customer satisfaction goals

**Skills**:

- Strong communication skills, both verbal and written
- Excellent customer service abilities with a focus on building rapport
- Proficient in data entry and able to navigate computer systems efficiently
- Ability to analyze customer needs and provide appropriate solutions
- Experience in outbound calling and sales is preferred
- Fluency in Spanish is a plus, as we serve a diverse customer base
- Ability to multitask and prioritize tasks effectively

Pay: $35,642.64 - $49,945.98 per year

**Benefits**:

- On-the-job training

Experience level:

- Under 1 year

Shift:

- Day shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person

Ability to Relocate:

- Houston, TX 77034: Relocate before starting work (required)

Work Location: In person


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