Title Specialist Ii

This position ensures the accurate and efficient processing of vehicle titles by verifying title information is correct, maintaining knowledge of current laws regarding vehicle titles, and interacting with customers and regulatory agencies to resolve title issues.

**Responsibilities**:

- Process and re-assign titles for vehicles sold by the auction.
- Examine vehicle title for accuracy and conformity to specified requirements. Verify acceptance of the title in the state for which it is filed. Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration, etc.
- Determine negotiability of title document and assess for potential fraud. Report any title discrepancies.
- Resolve titling issues through interaction with customers, dealers and regulatory agencies. Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem, if necessary.
- Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulations in each state for which vehicles are processed.
- Receive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
- Perform other duties such as processing sale day transactions and providing customer service.
- Run outstanding title reports, review and contact sellers regarding outstanding titles.
- Issue gate passes for no-sale vehicles and purchases.
- Run 15-day outstanding title report for consignment vehicles sold without title. Match invoices against report and contact sellers to obtain title. Notate title status in system.
- Assist with title and check audits.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
- Perform other duties as assigned by management.
- May be required to work overtime (more than 40 hours per week) as business needs dictate.

**Qualifications**:
**Minimum**
- High School Diploma/GED and 3 years’ experience in a related field.
- OR 5 years’ experience in a related field.
- Previous vehicle title experience and title handling are required.
- Effective communication skills and a strong customer service attitude are required.
- Ability to recognize title brands and other relevant notations related to titles is a requirement.
- Bending and light lifting 10 lbs. or less required.

**Preferred**
- Must have strong organizational skills and be very detail-oriented.
- Ability to type and use 10-key proficiently required.
- Sitting and standing for extended periods of time.
- Extensive detail handwritten and computer work.
- Willingness to become an Indiana Notary is desired.

Pay: $18.00 - $23.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Ability to Relocate:

- Caledonia, WI 53108: Relocate before starting work (required)

Work Location: In person