Assistant Manager Ramp
2 weeks ago
**Department**: Ground Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Summary
All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Assistant Manager Ramp monitors staffing, ensures Safety and compliance procedures are followed, and verifies that quality work is done in the Ramp, Operations, and Air Freight areas. Additionally, this role maintains positive relationships with all Customers and offers special care and assistance to Customers at our Chicago ( MDW ) Station as needed. The Assistant Manager Ramp is a strong communicator and problem solver who enjoys working as a collaborative Leader in a dynamic, safe environment.
**A dditional details**:
A role that includes working assigned shifts based on seniority. Shifts can include early m ornings, late evenings, weekends, and holidays.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity E m ployer. We continue to look for opportunities to reflect the co m m unities we serve, and welco m e applicants with diverse thoughts, backgrounds, and experiences.
**Model the Southwest Way to**:
Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop and engage employees
Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
Invest in leadership and self-growth through participating in continuous learning and development
**Responsibilities**:
Actively coordinate with all departments to maintain the station's on-time performance
Drive performance processes by setting goals and objectives, monitoring results against key metrics, and holding responsible parties accountable for results
Review and ensure accurate delay coding
Monitor staffing in all areas and verify that overtime is used properly
Maintain a safe working environment and institute programs designated to help reduce accidents and injuries
Monitor and guide ground support performance to ensure requirements are met
Monitor functional work area risks, issues, and scope ensuring the appropriate level of priority, visibility, and escalation
Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment
Advise Management and other departments in understanding the assigned functional work area's purpose, current workload, and methodology for assignment delivery
Assist in reviewing, monitoring, and evaluating monthly equipment damage reports
Coach and develop to establish a diverse talent pipeline
May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills, and Abilities
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
Knowledge of relevant equipment, policies, procedures, and strategies to promote the effective local, state, or national security operations for the protection of people, data, property, and institutions
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
Ability to listen to, understand and communicate ideas presented in writing and/or in speaking with others
Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
Ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem Education
**Required**: High School Diploma or GED
Experience
Fully functioning, broad knowledge of Airline Operations
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to m
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