Care Manager I
2 weeks ago
**Salary Range**: $47.7200 - $73.3700 /hour. Actual compensation may vary based on geographic location, work experience, skill level, and education.
Do you thrive on supporting the professional face of a hospital dedicated to serving the community? Do you have strong customer service expertise and are you passionate about working with patients and clinical teams to deliver high-quality service that makes a difference? Are you ready to take on the challenge of creating an exceptional patient experience from the moment they check in? If you said yes, keep reading - we may have the perfect opportunity for you.
As the Social Work Care Manager for Hoag Memorial Hospital, Newport Beach, you’ll be responsible for collaborating with Hoag medical staff and the community they serve to ensure an environment of extraordinary patient care. Being a Social Work Care Manager means coordinating appropriate post-acute services for the patient based on the clinical assessment by physicians, nurses, and ancillary staff. As the Social Work Care Manager, you will not only consider patients’ needs through the continuum of care, but will also offer psychosocial support to patients and families for adjustment to illness, grief counseling, and psychiatric stabilization.
Inside the Care Management Department
Our Care Management team provides stream-lined coordination of patient care services to Hoag patients and families. From admission to post-discharge, our Care Management team is there to assure care is appropriate, timely, cost-effective, and of high quality. We look to our Care Managers to fully support and provide the Hoag Experience for our patients. We know you’ll love working in our team environment, and hope you’ll bring with you excellent communication and teamwork skills, effective listening skills, and strong customer service expertise.
Other duties include:
- Eliciting clinical assessments on patient discharge needs from the interdisciplinary team which includes the physicians, bedside nurses, physical therapist, speech therapist, occupation therapist, pharmacist, wound care RN and others involved in the care of the patient.
- Developing a comprehensive discharge plan based on the clinician’s assessments and recommendations for ongoing care, and the patient’s health plan guidelines.
- Interviewing the patient to review financial, family and psychosocial support in order to identify any barriers to the discharge plan.
- Providing psychodynamic intervention, crisis counseling, and end-of-life/bereavement support to patients and families.
- Adhering to HIPPA guidelines upon communication and coordination of resources in the community to meet the discharge and psychosocial needs of the patient.
- Documenting pertinent patient issues, discharge plan, and contact information for the family and providers of post-acute care in the medical record.
- Educating patients and families on their healthcare options and connecting them with resources to meet their needs.
- Assisting patient to advocate for self to receive appropriate services.
- Appropriately utilizing resources during and post hospitalization.
- Participating in achieving metrics established by the hospital to meet CMS quality standards, HCAPS, Magnet, and other hospital initiatives.
- Knowledge of payer requirements for discharge.
- Understanding the responsibility associated with being a mandated reporter for elder, child, and spousal abuse.
- Completing mandatory stroke specific competencies as applicable.
Hoag employees consistently maintain a high standard of professional communication, appearance, and conduct. They’re driven to excel, and they’re deeply passionate about their work. To that end, we’ll expect you to participate in our continuous quality improvement process and maintain a working knowledge of departmental and hospital standards, policies and procedures.
We’re keen on following safety measures and infection control protocols, being attentive to details, and having intimate knowledge of the populations we serve.
Hoag is the Place to Be
We believe that when you join Hoag, you become part of a family. We’re deeply committed to giving back to those who help us serve our community, making your ongoing growth and development as a nurse our priority. In addition to Pay for Performance salary increases, and sponsored training opportunities, Hoag employees enjoy:
- Annual performance incentives
- Safe Harbor bonuses
- Competitive 401 (k) program with matching contributions
- Generous Paid Time Off (PTO)
- Nursing Scholarships
- Tuition Reimbursement
- Nursing Clinical Ladder Program
- Excellent Medical, Dental and Vision coverage
- On-site Wellness Centers at our Irvine and Newport Beach campuses that include discounted services for massage therapy, acupuncture, meditation and mindfulness, yoga, Pilates and fitness coaches
We look for passion, an ownership mentality, and out-of-the-box thinking. If this is you and Hoag sounds
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