**Every employee of North Star Mohican Casino Resort is expected to greet and service our customers in a friendly, respectful manner and create a warm, fun atmosphere so that our customers feel welcome and enjoy visiting our establishment. North Star Mohican Casino Resort strives to provide a positive team environment where everyone contributes.**

**GENERAL RESPONSIBILITIES**:
The Banquet Houseman is responsible primarily for assisting in serving, set-up and clean-up of all banquet functions. This is a fast-paced position that will involve constant customer interaction.

**DUTIES**:

- Must attend all training provided by the North Star Mohican Casino Resort.
- Must adhere to all established rules, regulations, procedures, and policies of North Star Mohican Casino Resort and the Food & Beverage Department.
- Must participate in employee random drug testing program.
- Must be able to work with a variety of people with diverse personalities.
- Must attend all meetings, as assigned.
- Must wear the approved departmental uniform.
- Must be reliable and prompt when reporting to work.
- Must maintain compliance with all workplace policies, procedures, ordinances, laws, and other communicated expectations, including but not limited to: Employment Manual, gaming Ordinance, State Gaming Compact, Minimum Internal Controls, Department Procedures, memos, and other communication from supervisory or regulatory personnel.
- Responsible for maintenance, and cleanliness of banquet rooms, hallways, storage, and service areas.
- Responsible for setting up, maintaining, and breaking down banquet rooms.
- Ability to follow directions from banquet event orders.
- Provide prompt, efficient, and courteous service to guests.
- Greet guests positively, treating each person as an individual and in a professional manner.
- Assist banquet servers.
- Monitor guest needs on a continual basis ensuring all requests are promptly fulfilled.
- Ability to carry large and heavy trays on a continuous basis throughout a shift.
- Responds quickly to requests from guests, supervisors, or management in a timely, friendly, and efficient manner.
- Engage guests in conversation and make their experience memorable.
- Report any guest concerns or complaints to immediate supervisor for resolution.
- Maintain a safe and clean environment for guests and fellow associates.
- Maintain proper stock of all product and supplies needed for service in assigned stations.
- Be knowledgeable of the facility, as location of restrooms and telephones, hours of operations, etc. and be able to efficiently handle guest inquiries.
- Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance.
- Reporting missing articles, damage or mechanical problems restaurant/lounge area and equipment.
- Perform as a team member and assist fellow associates to ensure a smooth operation.
- Prioritize and handle multiple tasks simultaneously.
- Must adhere to the Casino’s Drug and Alcohol-Free Workplace Policy during employment.
- Must maintain compliance with all workplace policies, procedures, ordinances, laws, and other communicated expectations, including but not limited to: Employment Manual, Gaming Ordinance, State Gaming Compact, Tribal Internal Controls, Departmental Procedures, memos, or other communication from supervisory or regulatory personnel.

**STANDARD QUALIFICATIONS**:

- Must submit to court records search/background review.
- Must submit to and pass a pre-employment drug screening and health screening.
- Must be flexible with schedule to work all shifts, weekends, and holidays.
- Must be able to work with a variety of people with diverse personalities.
- Must have a positive attitude and provide a teamwork structure within the department.
- Must be willing to enhance self-development and be willing to adapt to change.
- Must be willing to attend all applicable training.
- Must have demonstrated ability to maintain a satisfactory working record in any prior and/or current employment.
- Must be eligible for insurance under the employer’s liability insurance.
- Must be at least 16 years of age.

**EDUCATIONAL REQUIREMENTS**:

- High School Diploma or GED is preferred. High School Diploma or GED is required if you are 19 years old and under.
- For Set-Up, position is part-time for minors aged 16-17 and must have either received their high school diploma or actively be completing their high school education.

**QUALIFICATIONS**:

- North Star Mohican Casino Resort is looking for a courteous and friendly individual.
- Must possess good communication skills and possess ability to speak effectively and interact well with the customers and employees.
- Must have basic math skills including addition and subtraction.
- Must possess the ability to be mobile 100% of the shift including maneuvering through crowded areas.
- A minimum of six (6) months bartending experience is preferred. If no bartending