Manager, Employee and Labor Relations

3 weeks ago

Somerville, United States Mass General Brigham Full time

**Manager, Employee and Labor Relations**
- (3291312)

**This is a hybrid role that requires at least 1x/week onsite at Assembly Row. Travel to other Mass General Brigham sites is required when necessary for completing employee investigations.**

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Manager, ER/LR is responsible for independently advising managers and HR professionals system-wide regarding complex employee relations situations and the interpretation of personnel policies, State/Federal employment laws and labor contracts. The incumbent will provide comprehensive internal employee/labor relations consultation throughout the Partners system, will prepare responses to internal and external complaints, conduct investigations, write reports and present findings. The incumbent will assess, design and conduct training on employee relations and labor issues as requested by or in support of assigned clients.

**Principal Duties and Responsibilities**
- As a key member of the Employee Relations and Labor Strategy (ERLS) Center of Excellence, advises HR professionals, Managers and Executives system wide concerning complex employee relations issues such as workplace harassment, workplace violence, ADA/FMLA, substance abuse, and reductions in force.
- Contribute to the development and implementation of the overall employee/labor relations strategy.
- In collaboration with the Legal Department, assists with the preparation of a response to complaints filed with the MCAD, EEOC or other relevant agencies and attends and/or testifies at hearings and arbitrations as appropriate.
- Conducts sensitive and confidential investigations throughout the system in cooperation with entity HR professionals and the Legal Department. Prepares reports of the findings and presents findings to specific audiences, as determined by the individual entity.
- Consults with HR professionals and managers concerning the processing of grievances, assists with gathering all required documentation and chairs grievance boards, as necessary.
- Creates, customizes, and presents workshops concerning employee and labor relations issues, such as Harassment, Progressive Discipline, Employment and Labor Laws, Managing in a Labor Environment, Workplace Violence and ADA/FMLA to managers and HR professionals. Periodically surveys HRBPs to identify current training needs.
- Conducts complex climate surveys to assess the general environmental tone within a department or between departments to determine areas of employee concern and/or potential organizing activity.
- Maintains a current body of knowledge of employment and labor laws and all Partners labor contracts.
- Provides expertise to local HR, leadership and attorneys in OGC to support the collective bargaining process for existing collective bargaining agreements. Serves as a member of the management negotiating team, prepares analysis, drafts language, identifies management proposals, and organizes meeting schedule among other responsibilities.
- Supports the grievance and arbitration process, and maintains positive employee relations and labor-management relations. Prepares, interprets, processes, and educates around changes to collective bargaining agreements and contract negotiations.
- Advises management staff during union organizing campaigns, meets with supervisors/managers to assess areas of vulnerability, delivers labor relations training, provides communication plan and project management assistance throughout the organizing and election p

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