Current jobs related to Lead Reservationist - Medford - Transdev

**About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.**

**Lead Reservationist**:

- Overview:

- The Lead Reservationist is responsible for daily supervision and coaching of reservationists on the floor and at remote locations.

**Responsibilities**:

- Assuring quality of operations including monitoring and observing customer phone calls and coaching to resolve customer service issues and compliance with the MBTA policies and procedures
- Resolving routine reservations staffing issues, including covering breaks, staff tardiness or absence, and reassigning staff or modifying the routing of calls as needed to maintain performance
- Coaching reservationists to resolve performance issues and maintain compliance with Transdev and MBTA policies and procedures
- Resolving any immediate customer related issues, especially escalated problems
- Meeting with the Reservations Manager on a regular basis
- Performing the duties of Reservationists when needed and possible without compromising primary Lead Reservationist duties
- Other duties as required.

**Qualifications**:
**Education, Licensing, and Certifications**:

- High school diploma or equivalent, such as GED, required

**Experience Preferred**:

- 3 years of call center experience, preferably in the transportation industry

**Skills and Knowledge Required**:

- Ability to supervise others
- Excellent communication skills in person and over the telephone
- Ability to maintain amiable relations with customers and other outside contacts
- Strong computer skills and the ability to learn new software
- Ability work flexible hours

Travel requirement (as a percent):