Customer Service Representative

3 weeks ago


Bedford, United States Leonards Music Full time

Overview:
**Responsibilities**:

- Handle inbound and outbound customer calls professionally and courteously
- Assist customers with inquiries, concerns, and product information
- Provide accurate information regarding products and services
- Utilize phone and computer systems to input data accurately
- Identify and escalate priority issues
- Maintain customer records by updating account information

**Skills**:

- Proficiency in English
- Strong communication skills, both verbal and written
- Ability to analyze customer needs and recommend solutions
- Experience in sales or customer service is preferred
- Excellent phone etiquette and active listening skills
- Strong data entry skills with attention to detail
- Ability to effectively communicate with customers

Join our team as a Customer Service Representative and be part of a company that values its employees' growth and development.

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Health insurance
- On-the-job training
- Paid time off

Experience level:

- 2 years

Shift:

- 8 hour shift

Work setting:

- In-person
- Office

Ability to Commute:

- Bedford, MA 01730 (required)

Ability to Relocate:

- Bedford, MA 01730: Relocate before starting work (required)

Work Location: In person



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