Bilingual Customer Service Coordinator

4 weeks ago

Culver City, United States 24 Hour Home Care - Corporate Full time

WHO WE ARE:
WHO YOU ARE:
You are a _passionate and performance-driven_ team player, eager to take on a key role in our company's growth. You embody Team 24's Care & Compete Principles and Competencies:
In the spirit of _Own(ing) It With Courage_, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details

THE ROLE:
In this role, you will seamlessly connect our clients and caregivers with our comprehensive Regional Center services. By efficiently managing communication channels, resolving inquiries, and collaborating with team members, you will ensure all stakeholders receive prompt and positive responses. Your day-to-day responsibilities will include:

- Coordinate multi-faceted services for Regional Center consumers, achieving specific and measurable goals set by the Program Manager
- Collaborate with the office team to resolve inquiries and facilitate program preparation functions, ensuring efficient documentation for services
- Assist with office projects, including process improvements, consumer/provider issue management, and support tasks from internal team members
- Ensure compliance with company policies and HIPAA regulations, problem-solving in a fast-paced environment while prioritizing tasks and meeting deadlines

**You will collaborate with your dynamic team in person 1x per week at our Culver City office.**

WHAT YOU BRING TO THE TABLE:

- **Must be fluent in Spanish**:

- Minimum of 1 year of customer service experience, preferably in healthcare or a related field
- Excellent verbal and written communication skills, with the ability to develop relationships, present ideas, and communicate effectively with individuals with developmental disabilities
- Proficient in Microsoft Office (Word, Excel, and Outlook)
- Strong problem-solving skills, able to identify issues and create logical solutions
- Demonstrated skills in planning and organizing, with the ability to prioritize tasks and work effectively in a fast-paced environment. Attention to detail, analytical thinking, good judgment, and time management are essential

WHAT WE BRING TO THE TABLE:

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