Temporary Customer Support Consultant

2 weeks ago


Portland, United States IDEXX Full time

**Employee Type**: Contractor
**Duration**: 5 months
**Working Hours**: 40 hours per week
**Location**: Virtual US
**Tentative Start Date**: early July 2024
**Schedule**: Monday-Friday, 8:30am-5pm ET

Our Technical Customer Support Consultants are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy.

We are hiring for this opening with a tentative start date in late early July 2024.

Does that sound like you?

In the role of Technical Customer Support Consultant
You will instruct on the use of our in-house diagnostic analyzers
You will coordinate and assist with equipment installations and troubleshoot hardware technical problems as well as software integration issues.

What You Need to Succeed
It is important to have strong computer and technical skills, with the aptitude to learn applicable software and hardware. Networking and/or software support is a plus.
You will be a master problem solver with fine attention to detail while leveraging your strong organizational skills in a multi-tasking environment
You will possess a proven track record of providing extraordinary customer service
You are experienced in a technically related field, veterinary practice, laboratory setting, and/or contact center environment is helpful.
You will possess superb listening and communication (verbal and written) skills are a must in order to be a successful customer support specialist. Strong interpersonal skills with the ability to establish rapport quickly are equally important qualities to have.
You possess an associate’s or bachelor's degree in a computer-related discipline or scientific (Biology/Chemistry/etc.) discipline is preferred or equivalent combination of education and experience.
Ability to be on the phone for 8 hours a day.

Why IDEXX

We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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