Software Operations Business Analyst

1 month ago

Santa Clara, United States NVIDIA Full time

NVIDIA has been redefining computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and outstanding people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent.

We are looking for an innovative and creative Software Operations Business Analyst to support various software and support service product usage-based models. This individual will conduct independent analysis and work with internal teams to identify root cause for customer’s billing inquiries and disputes.

What you'll be doing:
- Ability for primary interface to independently research usage billing issue for various software and support service usage-based models- Provide requirements to engineering to build support dashboard to assist customer usage inquiries effectively and timely- Collaborate with internal teams to understand product telemetry requirements, metrics, and pricing for each product for customer usage bill- Ability to coordinate across functional teams to resolve customer’s billing inquiries.- Collaborate engineering and finance to identify root cause and issue credits- Present and explain to customers the billing details based on supporting telemetry data- Proactively track telemetry on customer usage to ensure accurate billing based on such usage or consumptionWhat we need to see:
- Bachelor's degree or equivalent experience strongly preferred. Finance or Business IT background is a plus- 2+ years of proven experience, including 2 years software and support service operation experience- Metronome, SAP, and Salesforce experience is a plus- Working knowledge of Microsoft Office 365- Background in software and support service usage-based models focused on billing support role(or equivalent experience)- Experience with telemetry data for troubleshooting billing issues, understanding customer usage, behavior, and system performance- Experience with product offer on hyperscale cloud provider marketplaces

Ways to stand out from the crowd:
- Self
- starter along with social and influencing abilities, work well across functional teams- Strong analytical, problem-solving skills. Ability to do in-depth research for management summaries- Attention to detail, accuracy and ability to prioritize numerous tasks in a fast-paced environment- Ability to be proactive, get things done, highly motivated and willing to work flexible schedule to meet business needs.- High level of ownership, accountability, seek new initiative. Effective collaboration and communication, both written and oral, skills

NVIDIA is widely considered to be one of the technology world’s most desirable employers with new leading-edge technologies. Employee will greatly benefit working at NVIDIA, gain valuable experience in operational excellence, diversity, and expand skill sets in machine learning and AI. If you are software and support service operationalization focused, creative and driven, we want to hear from you.

The base salary range is 84,000 USD - 172,500 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.
You will also be eligible for equity and
benefits

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

  • Business Analyst Developer

    4 weeks ago

    Santa Clara, United States Chuwa America Corporation Full time

    Require Master’s Degree in computer science, communication engineering, business administration, management information systems, or related field and 1 year experience in the job offered, software engineer/developer, systems/programmer/test specialist/analyst, IT consultant/associate, or related field Responsibilities Work with engineer manager, product...

  • Business Analyst Developer

    1 week ago

    Santa Clara, United States Chuwa America Corporation Full time

    Require Master’s Degree in computer science, communication engineering, business administration, management information systems, or related field and 1 year experience in the job offered, software engineer/developer, systems/programmer/test specialist/analyst, IT consultant/associate, or related field Responsibilities Work with engineer manager, product...

  • Sr. Business Analyst

    6 days ago

    Santa Clara, United States Axelon Full time

    Sr. Business Analyst Santa Clara, CA 9 Months - Temp to Perm Work hours: 8-5 M-F HYBRID MUST BE ONSITE 3 DAYS EVERY WEEK - NO EXCEPTIONS Min 61.48 - Max $61.48This is a pure Sr.business Analyst position. Top skills looking for - Experience as Business Analyst (5 years) Application Experience specific with Vendor Management Application integration with their...

  • Sr. Business Analyst

    4 days ago

    Santa Clara, United States Ampcus Full time

    JOB DESCRIPTION Sr. Business Analyst Work location: 1500 Warburton Ave Santa Clara, CA Pay range - $55/hr to $61/hr Contract to Hire: Yes This is a pure Sr. 1business Analyst position. Top skills looking for - Experience as Business Analyst (5 years) Application Experience specific with Vendor Management Application integration with their enterprise...

  • SAP Business Process Analyst

    4 weeks ago

    Santa Clara, United States Gyansys Full time

    GyanSys is looking for a Business Process Analyst for its direct client in Santa Clara, CA.7-10 years experience in providing IT solutions to complex business problems by using varying technologies.The ideal candidate will have a mix of Q2C, finance, cost management, manufacturing business processes.Assess the business requirement (RIT) and work with BPA/End...

  • Sr. Business Analyst in Asset Management

    2 weeks ago

    Santa Clara, United States TekWissen ® Full time

    Job Title: Sr. Business Analyst in Asset ManagementLocation: Santa Clara, CA, 95054 Duration: 9 Months Job Type: Contract Work Type: Hybrid Pay Rate: $58.00/h to $61.00/hOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global...

  • Sr. Business Analyst in Asset Management

    1 week ago

    Santa Clara, United States TekWissen ® Full time

    Job Title: Sr. Business Analyst in Asset ManagementLocation: Santa Clara, CA, 95054 Duration: 9 Months Job Type: Contract Work Type: Hybrid Pay Rate: $58.00/h to $61.00/hOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global...

  • Business Systems Analyst

    2 months ago

    Santa Clara, United States Rootshell Full time

    Role Description Rootshell Enterprises Technologies, Inc. has job openings for Business Systems Analyst. Jobs located in Santa Clara, CA and various unanticipated locations throughout the U.S. Design application architecture to implement different business use cases.Gather business, system requirements, and develop business requirement documents (BRD)....

  • Business Systems Analyst

    1 week ago

    Santa Clara, United States Rootshell Full time

    Role Description Rootshell Enterprises Technologies, Inc. has job openings for Business Systems Analyst. Jobs located in Santa Clara, CA and various unanticipated locations throughout the U.S. Design application architecture to implement different business use cases.Gather business, system requirements, and develop business requirement documents (BRD)....

  • Supply Chain Analyst

    3 weeks ago

    Santa Clara, United States Intelliswift Software Inc Full time

    Job Title: Supply Chain Analyst Duration: 9+ Months Location: Santa Clara, CA 95050 Pay Rate: $65 to $70/hr. Depending upon Experience. Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most...

  • Supply Chain Analyst

    2 months ago

    Santa Clara, United States Intelliswift Software Inc Full time

    Job Title: Supply Chain Analyst Duration: 9+ Months Location: Santa Clara, CA 95050 Pay Rate: $65 to $70/hr. Depending upon Experience. Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making...

  • Supply Chain Analyst

    2 weeks ago

    Santa Clara, United States Intelliswift Software Inc Full time

    Job Title: Supply Chain Analyst Duration: 9+ Months Location: Santa Clara, CA 95050 Pay Rate: $65 to $70/hr. Depending upon Experience. Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one...

  • Supply Chain Analyst

    6 days ago

    Santa Clara, United States Intelliswift Software Inc Full time

    Job Title: Supply Chain Analyst Duration: 9+ Months Location: Santa Clara, CA 95050 Pay Rate: $65 to $70/hr. Depending upon Experience. Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift...

  • Supply Chain Analyst

    1 week ago

    Santa Clara, United States Intelliswift Software Inc Full time

    Job Title: Supply Chain Analyst Duration: 9+ Months Location: Santa Clara, CA 95050 Pay Rate: $65 to $70/hr. Depending upon Experience. Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making...

  • Sales Operations Analyst

    3 weeks ago

    Santa Clara, United States NVIDIA Full time

    NVIDIA has been redefining computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and outstanding people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers,...

  • Supply Chain Analyst

    3 weeks ago

    Santa Clara, United States Intelliswift Software, Inc Full time

    Job Title: Supply Chain Analyst Duration: 9+ Months Location: Santa Clara, CA 95050 Pay Rate: $65 to $70/hr. Depending upon Experience. Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to...

  • Sr IT Business Analyst Procurement

    3 days ago

    Santa Clara, United States Palo Alto Networks Full time

    PALO ALTO NETWORKS® is a revolutionary and dynamic company creating next generation enterprise security products. If you are a motivated, intelligent, creative, and hardworking individual who wants to contribute and make a difference, this job is for you! Operating in a fast-paced environment, the Sr. IT Business Analyst (Procurement) works with business...

  • Senior Business Analyst

    3 weeks ago

    Santa Clara, California, United States Unisys Full time

    We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...

  • Business Process Analyst

    2 months ago

    Santa Clara, United States NVIDIA Full time

    We are looking for a Business Process Analyst in to enhance operational efficiency by evaluating and optimizing business processes. You will examine existing workflows, identify areas for improvement, and implement changes to streamline operations. The goal is to implement scalable processes that align with organizational goals and industry standard...

  • Business Process Analyst

    1 week ago

    Santa Clara, United States NVIDIA Full time

    We are looking for a Business Process Analyst in to enhance operational efficiency by evaluating and optimizing business processes. You will examine existing workflows, identify areas for improvement, and implement changes to streamline operations. The goal is to implement scalable processes that align with organizational goals and industry standard...