Teller Ii

Handles all phases of teller duties, including deposits, withdrawals, check cashing, loan payments, etc. Is cross-trained in and is able to perform personal banking activities consisting of offering a full range of banking products and services as well as providing efficient and quality customer service.**Essential Duties And Responsibilities**
- Handles multiple transaction types such as, accepts checks for cash and deposit, verifies cash, endorsements, and issues receipts; accepts deposits including bulk coin/currency, savings and checking deposits, issue cashier checks, and currency orders and shipments
- Maintains proper cash levels in drawers and is responsible for keeping cash secure
- Responsible for daily balancing of cash drawer
- Responsible for handling over/short account in acceptable approved manner
- Responds to clients’ needs and inquiries in a courteous and friendly manner
- Ability to balance ATM, Vault, Coin and cash GL Accounts
- Performs minor account maintenance tasks, as trained and assigned per branch needs, including but not limited to, address changes, debit card maintenance & check ordering
- Refers customers to an internal team of experts when additional financial goals and needs are recognized
- Educates clients on bank technology, such as mobile and online banking, ATM and ITM
- Assists branch and fellow team members by achieving goals and sharing responsibility of daily tasks
- Ensures safe and sound banking practices, including adherence to all applicable laws and regulations
- Assists with online banking initial enrollment & assists clients via Q2 Assist
- Cross sell products and services: Define features and benefits of products/services, as well as provide customers with information on rates, service charges, restrictions and other related information
- Performs check backs
- Assist in opening and closing the branch, following procedures set by corporate security
- Performs other miscellaneous duties as assigned
- Work Schedule: M-F, 8:30 AM to 5:15 PM with occasional meeting until 7:00 PM.

**Qualifications**
- Strong math and problem solving skills
- Excellent interpersonal and customer service skills with the ability to cross sale products and services
- Must maintain confidentiality of client transactions and bank records
- Team-oriented, possess a positive attitude and work well with others
- Good phone voice with professional and well-groomed appearance
- Ability to interview customers and understand requests
- Ability to operate standard office equipment, such as, computer work stations, typewriters, calculators, and copier
- Ability to prioritize; handle multiple tasks; and work independently
- Strong organizational skills and detail-oriented with high degree of accuracy
- Thorough knowledge of bank operations, products, and services offered at the bank
- Knowledge of banking laws and regulations including the Bank Secrecy Act
- Must be bilingual in Mandarin and Cantonese

**Supervisory Responsibilities**
- None

**Education And/or Experience**
- High school diploma or equivalent plus a minimum of one year of banking experience.

**Computer And Software Skills**
- Word
- Excel
- Bankway
- Salesforce
- Positive Pay 1 & 2
- Image Centre
- Intercept
- Q2 Assist
- Gmail, Google Doc, and Google Sheet

**Certificates, Licenses And Registrations**
- Notary when applicable

**COMPENSATION: Salary Range: $21.00 - 25.20. Amount is based on relevant experience, skills, and competencies**

Pay: $21.00 - $25.20 per hour

**Benefits**:

- 401(k) 6% Match
- AD&D insurance
- Bereavement leave
- Disability insurance
- Employee stock ownership plan
- Employee stock purchase plan
- Health savings account
- Opportunities for advancement
- Paid orientation
- Paid sick time
- Retirement plan
- Volunteer time off

Experience level:

- 1 year

Schedule:

- Monday to Friday
- No weekends

Ability to Relocate:

- Alhambra, CA 91803: Relocate before starting work (required)

Work Location: In person