Program Support Technician

4 weeks ago

Washington, United States Makpar Corporation Full time

**Who we are**:
Makpar is a team of innovators and consultants deploying cutting edge technologies for the federal government. We help our clients achieve their business and operational goals by solving complex problems through experience and intellect and build sustainable solutions that last. If you are driven and looking to tackle complex and critical client challenges, Makpar can provide a dynamic, mission focused, and rewarding environment for your professional growth.
- Our service offerings include Cybersecurity, Cloud Migration, IT Project Management, Agile Transformation, DevSecOps, Identity, Credential, and Access Management (ICAM), and Health IT. We are proud to be a Great Place to Work certified four years in a row. Recent awards include Fortune Top 100 Small Place to Work, Inc 5000, and Inc Best in Business. In 2019, we were awarded the SBA Subcontractor of the Year Award (Region 3) for our program management and Agile development work at the IRS.

**The Position**:
**Role Specific Duties**:

- Assist the Government with disposition of obsolete (or no longer needed) IT-related equipment in accordance with disposal protocol.
- Provide live telephone support, accept Users' requests for service, record the request, and attempt resolution or escalate the ticket to the appropriate personnel
- Create and update daily, weekly, monthly and other project reports, under the guidance of the program manager and continual service improvement manager, to send to the federal government as part of project documentation and deliverables management.
- Maintain an inventory of forms, and ensure all forms are properly completed, catalogued, and scanned/entered into ServiceNow as appropriate.
- Create and update ServiceNow tickets as part of the Enterprise Service Desk walk-in operations
- Provide configuration and troubleshooting assistance using supplied remote desktop management tools such as GoToAssist.
- Communicate system outages in accordance with established standardized operating procedures (SOP) to appropriate government points of contacts and Users using government-provided tools and communication methods and continue ongoing communications until the Incident has been resolved and all services have been restored
- Follow-up on resolved Incidents to check quality, get customer concurrence of incident closure, and to report customer satisfaction

**Required Qualifications**:

- At least one certification required: Microsoft Cert, HDI, CompTIA A+
- 1-2 years of Service Desk experience needed
- 2+ years’ experience in a customer support role, preferably IT Support related
- ITSM and ServiceNow proficiency or other help desk related programs

**Benefits**:
At Makpar Corporation we understand that we all need to balance work and life - that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. At Makpar, we believe in keeping our employees happy, healthy and engaged. We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals.

Start your career today and be a part of something meaningful

Makpar is an Equal Opportunity / Affirmative Action employer.

  • Desktop Support L-1 Technicians

    2 weeks ago

    Washington, United States Americas Technician Services Full time

    Currently seeking out eligible technicians to perform in the field. Pay starts at $17-$50/HR depending on previous experience and we are open to either hiring for contract work, part-time work, or full-time work! *If you are a DATA CENTER TECHNICIAN then please note that we currently have available projects in your local area that pay more per hour and are...

  • Electronic Security Technician

    3 weeks ago

    Washington, United States Next Level Technician Full time

    Job DescriptionJob DescriptionNext Level Technician is looking to hire a full-time Electronic Security Technician in Washington DC.As a BICSI certified training facility, equipment rental and staffing company we seek to provide our Technicians and Clients with the best resources possible. Next Level Technician offers competitive pay, sign on bonuses,...

  • Program Support Technician

    2 days ago

    Washington, United States NuAxis Innovations Full time

    **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology is our Passion. People are our Purpose.** - We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a...

  • Field Technician

    1 month ago

    Washington, United States R-Tech Support Full time

    **About us** We are professional, agile, professional and our goal is to R-Tech Support, is your trusted partner for IT Services and Support tailored to small to mid-size businesses across the United States. Specializing in Technical Network Infrastructure and CCTV Surveillance Solutions, we bring expertise and innovation to enhance your business...

  • IT Support Technician

    2 weeks ago

    Washington, United States Thornton Tomasetti Full time

    Thornton Tomasetti applies engineering and scientific principles to solve the world's challenges. An independent organization of creative thinkers and innovative doers collaborating from offices worldwide, our mission is to bring our clients' ideas to life and, in the process, lay the groundwork for a better, more resilient future. We provide support and...

  • IT Support Technician

    3 days ago

    Washington, United States Thornton Tomasetti Full time

    Thornton Tomasetti applies engineering and scientific principles to solve the world's challenges. An independent organization of creative thinkers and innovative doers collaborating from offices worldwide, our mission is to bring our clients' ideas to life and, in the process, lay the groundwork for a better, more resilient future. We provide support and...

  • IT Support Technician

    2 days ago

    Washington, United States Thornton Tomasetti Full time

    Thornton Tomasetti applies engineering and scientific principles to solve the world's challenges. An independent organization of creative thinkers and innovative doers collaborating from offices worldwide, our mission is to bring our clients' ideas to life and, in the process, lay the groundwork for a better, more resilient future. We provide support and...

  • Senior Desktop Support Technician

    1 month ago

    Washington, United States Robert Half Full time

    Overview: We are seeking a talented and experienced Senior Desktop Support Technician to join our IT department. As a Senior Desktop Support Technician, you will be responsible for providing advanced technical support to end-users, resolving complex desktop hardware and software issues, and ensuring the efficient operation of our organization's desktop...

  • Desktop Support Technician

    2 days ago

    Washington, United States Ovation workplace Services Full time

    (a) A+ Certification or equivalent experience (b) Good working knowledge of Active Directory (c) 2+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level. (d) Excellent customer service and communication skills including providing VIP support (e) Experience supporting large...

  • Program Support Analyst

    3 days ago

    Washington, United States Aspire Technologies Full time

    We are seeking an **OCTO Enablement Program Support Analyst ONSITE (Webcam Interview)**. **DIRECT CLIENT Position** **Length: 16Months+** **Work Address: OCTO - 200 I ST, SE Washington DC 20003** **Immediate interviews - (Webcam Interview)** Please Note this position is 100% ONSITE. The Tech Enablement Team is seeking an experienced Program Support...

  • Site Support Technician

    2 weeks ago

    Washington, United States SAIC Full time

    Job ID: 2407296 **Location**:WASHINGTON, DC, US **Date Posted**:2024-05-22 **Category**:Information Technology **Subcategory**:Site Support **Schedule**:Full-time **Shift**:Day Job **Travel**:No **Minimum Clearance Required**:None **Clearance Level Must Be Able to Obtain**:Public Trust **Potential for Remote Work**:No **Description** SAIC is...

  • Program Support Analyst

    7 days ago

    Washington, United States CHANGING TECHNOLOGIES Full time

    Job DescriptionJob DescriptionJob Title: Program Support AnalystLocation: Washington- DCJob Type: On-siteContract Length: 15 months Contract + ExtensionPay-rate- $ 46/Hour Short Description: The Enablement Program Support Analyst is responsible for clerical and administrative duties related to the delivery of training and knowledge management programs. The...

  • Program Support Analyst

    2 days ago

    Washington, United States CHANGING TECHNOLOGIES Full time

    Job DescriptionJob DescriptionJob Title: Program Support AnalystLocation: Washington- DCJob Type: On-siteContract Length: 15 months Contract + ExtensionPay-rate- $ 46/Hour Short Description: The Enablement Program Support Analyst is responsible for clerical and administrative duties related to the delivery of training and knowledge management programs. The...

  • Program Support Analyst

    7 days ago

    Washington, United States Rishabh RPO Full time

    Job DescriptionJob DescriptionPosition Title & Code: Enablement Program Support AnalystLocation: Washington, DCProject End Date: 09/30/2024 (With Possible extension to next fiscal year) Short Description:The Tech Enablement Team is seeking an experienced Program Support Analyst to conduct day-to-day operations and support the management of the Tech...

  • Desktop & Client Support Technician

    5 days ago

    Washington, United States Tandym Group Full time

    A globally recognized media organization in Washington, D.C. is currently seeking a new Desktop & Client Support Technician for a Tier II position with their team. ***The schedule would be Monday to Thursday (12pm to 9pm) and Sunday (6am to 3pm) with Fridays & Saturdays being off.*** Responsibilities: The Desktop & Client Support Technician will: Monitor...

  • Desktop & Client Support Technician

    2 days ago

    Washington, United States Tandym Group Full time

    A globally recognized media organization in Washington, D.C. is currently seeking a new Desktop & Client Support Technician for a Tier II position with their team. ***The schedule would be Monday to Thursday (12pm to 9pm) and Sunday (6am to 3pm) with Fridays & Saturdays being off.*** Responsibilities: The Desktop & Client Support Technician will: Monitor...

  • Desktop Support Technician

    1 week ago

    Washington, United States Government Tactical Solutions Full time

    **Desktop Support Technician** - Subjective requirements: - NGA looking for demonstrated experience ability to create images, including baseline images from scratch - NGA looking for strong skills related to testing and trouble sheeting images **Job Summary**: To be considered for this role, you will have a BS in a relevant field and 5 years of relevant...

  • Regional Program Support

    1 week ago

    Washington, United States Higher Ground Education Inc. Full time

    Higher Ground is bringing on a Regional Programs Support to join our regional support team. A high-quality authentic Montessori program is core to our success, so this is a critical role in our organization. The Regional Programs Support works alongside school leaders in achieving programmatic excellence by leveraging personal and in-house deep experience...

  • Tier 2 IT Support Technician

    2 days ago

    Washington, United States Amentum Full time

    Amentum is seeking **Tier 2** **IT Support Technicians **to join our team and support our **Washington, DC** customer. We are looking for team members who are passionate about making a difference by working on critical efforts we manage as a premier government contractor. You enjoy providing Tier 2 support while multitasking in a fast-paced environment and...

  • Program Support Specialist

    2 days ago

    Washington, United States Department of Buildings Full time

    This position is located in the Department of Buildings (D0B), Office of Civil Infractions (OCI). The incumbent serves as a Program Support Specialist, responsible for providing a full range of programmatic and administrative work supportive of the day-to-day program operating activities and/or services. The work involves identifying and analyzing the needs...