![Discover Financial Services](https://media.trabajo.org/img/noimg.jpg)
Principal Business Strategy
2 weeks ago
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
This role supports Marketing, Cards, and Customer Service priorities across several key lines of business via planning, prioritization, and project execution. The role is responsible for delivering customer experience that builds customer loyalty and engagement while driving business value and managing risk for the organization. Key responsibilities may include developing business and/or customer service strategies, performance updates, and optimization strategies. This role also works closely with Marketing, Cards, and Customer Service leadership to align on goals, priorities, and continuous improvement opportunities across all servicing channels. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
**Responsibilities**:
Manages the development and implementation of customer service strategies, performance updates, and optimization strategies that support business goals
Drives continuous improvement through process discipline and innovation by partnering with technology to implement digital servicing capabilities to minimize customer experience friction and reduce costs
Mitigates business risk while designing process and strategy changes which improve key performance indicators within span of control
Supports operations and other business partners through design, implementation, administration and testing of processes and strategies in all customer service channels
Minimum Qualifications
**At a minimum, here’s what we need from you**:
Bachelors’ Degree in Marketing or Business Administration and Management, or related field
4+ years’ experience in customer service or business related
Preferred Qualifications
**If we had our say, we’d also look for**:
6+ years’ experience in customer service or business related
In lieu of a degree, 8+ years’ experience in customer service or business related
**Compensation**: The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
**Benefits**:
We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
STD, Life, LTD and AD&D
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
-
Senior Principal Business Strategy
4 weeks ago
Riverwoods, United States Discover Financial Services Full timeDiscover. A brighter future.With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...
-
Principal Business Strategy Support
7 days ago
Riverwoods, United States Discover Full timeDiscover. A brighter future. With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the worlds leading digital banking and payments companies. We value what makes you...
-
Principal Business Strategy Support
2 weeks ago
Riverwoods, Illinois, United States Discover Full timeDiscover. A brighter future.With us, you'll do meaningful work from Day 1.Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique...
-
Principal Business Strategy Support
1 week ago
Riverwoods, United States Discover Full timeDiscover. A brighter future. With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...
-
Principal Business Strategy Support
3 weeks ago
Riverwoods, United States Discover Financial Services Full timeDiscover. A brighter future.With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...
-
Principal Business Strategy Support
4 weeks ago
Riverwoods, United States Discover Financial Services Full timeDiscover. A brighter future.With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...
-
Principal Business Risk Strategy, Planning and
3 weeks ago
Riverwoods, United States Discover Financial Services Full timeDiscover. A brighter future. With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...
-
Senior Principal Business Strategy
4 weeks ago
Riverwoods, IL, United States Discover Financial Services Full timeDiscover. A brighter future.With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...
-
Principal Compliance Specialist
4 weeks ago
Riverwoods, United States Discover Financial Services Full timeDiscover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique...
-
Director Business Strategy
1 week ago
Riverwoods, United States Discover Financial Services Full timeDiscover. A brighter future. With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...
-
Principal Communications Strategy
2 weeks ago
Riverwoods, United States Discover Financial Services Full timeDiscover. A brighter future. With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...
-
Principal Operations Strategy
2 weeks ago
Riverwoods, United States Discover Financial Services Full timeDiscover. A brighter future. With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...
-
Principal Operations Strategy
1 week ago
Riverwoods, United States Discover Financial Services Full timeDiscover. A brighter future. With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...
-
Principal Operations Strategy
2 weeks ago
Riverwoods, United States Discover Full timeJob Description : Responsible for implementing strategies and systems improvements to support business operations. Utilizes data to identify opportunities to enhance efficiencies, foster collaboration, and problem solve issues. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. What You’ll Do ...
-
Principal Operations Strategy
3 weeks ago
Riverwoods, United States Discover Financial Services Full timeDiscover. A brighter future. With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...
-
Principal Operations Strategy
4 weeks ago
Riverwoods, Illinois, United States Discover Full timeDiscover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...
-
Principal Operations Strategy
4 weeks ago
Riverwoods, United States Discover Full timeDiscover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...
-
Principal Operations Strategy
4 weeks ago
Riverwoods, United States Discover Full timeDiscover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...
-
Principal Business Strategy Support
4 weeks ago
Riverwoods, IL, United States Discover Financial Services Full timeDiscover. A brighter future.With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...
-
Principal Business Risk Specialist
1 week ago
Riverwoods, United States Discover Financial Services Full timeDiscover. A brighter future. With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...